A-Grade Commercial HVAC Account Manager | Service Operations

Precise Air Group; Melbourne; Vor Ort; AUD 100.000 - 140.000; Vollzeit

Benefits dieser Stelle

Competitive salary package

Superannuation

Ongoing professional development and培训

Zusammenfassung

Precise Air Group in Melbourne seeks an experienced HVAC Account Manager to lead a multidisciplinary service team, manage key client relationships, and deliver safe, efficient services aligned with contractual obligations.

Reporting to the General Manager VIC/TAS, you will drive performance, growth opportunities, and continuous improvement while balancing technical and commercial outcomes in a dynamic commercial HVAC portfolio.

Qualifikationen

• 5+ years' experience leading service, operations, facilities management or technical service teams.
• Proven experience managing large-scale service contracts and customer portfolios.
• Strong stakeholder management and relationship-building skills.
• Demonstrated ability to lead high-performing teams and drive accountability.
• Experience managing operational KPIs, reporting and service delivery outcomes.
• Strong commercial awareness and problem-solving capability.
• Intermediate to advanced Microsoft Office skills.

Aufgaben

• Lead and support a team of Service Managers, Team Leaders, Schedulers, Administrators and Technicians.
• Manage key customer relationships and act as the primary escalation point for operational matters.
• Ensure services are delivered safely, efficiently and in line with contractual, legislative and compliance requirements.
• Drive service performance, customer satisfaction and operational excellence.
• Identify opportunities for service improvement, minor works and business growth.
• Analyse operational performance and implement continuous improvement initiatives.
• Foster a positive team culture focused on accountability, development and customer outcomes.
• Partner closely with Facilities Management clients to deliver long-term value and trusted service.

Jobbeschreibung

A-Grade Commercial HVAC Account Manager | Service Operations |
Melbourne | HVAC & Technical Services
Salary Package + Car Allowance + Career Growth
Lead People. Strengthen Client Relationships. Drive Service Excellence.

Due to continued growth, we are seeking an experienced HVAC Account Manager to join our VIC Service Team.

This is an outstanding opportunity for either:

• An established Account Manager, Operations Manager or Service Manager looking for a larger portfolio.
• A senior HVAC professional ready to step into a leadership role with greater customer and commercial responsibility.

Reporting directly to the General Manager VIC/TAS, you will be responsible for leading a multidisciplinary service team and managing key client relationships across a diverse portfolio of commercial sites.

You will play a critical role in ensuring contractual obligations are consistently met, customer expectations exceeded, and operational performance continues to improve.

This role combines people leadership, customer engagement, service delivery, and operational accountability, making it ideal for someone who enjoys balancing both technical and commercial outcomes.

About the Role

As HVAC Account Manager, you will:

• Lead and support a team of Service Managers, Team Leaders, Schedulers, Administrators and Technicians.
• Manage key customer relationships and act as the primary escalation point for operational matters.
• Ensure services are delivered safely, efficiently and in line with contractual, legislative and compliance requirements.
• Drive service performance, customer satisfaction and operational excellence.
• Identify opportunities for service improvement, minor works and business growth.
• Analyse operational performance and implement continuous improvement initiatives.
• Foster a positive team culture focused on accountability, development and customer outcomes.
• Partner closely with Facilities Management clients to deliver long-term value and trusted service.

What Success Looks Like

You are a strong leader who can build trust with customers while motivating teams to perform.

You understand the importance of responsiveness, communication and service excellence, and you take ownership of outcomes.

You are equally comfortable discussing technical HVAC issues, reviewing operational reports, and engaging with senior client stakeholders.

What We're Looking For

• 5+ years' experience leading service, operations, facilities management or technical service teams.
• Proven experience managing large-scale service contracts and customer portfolios.
• Strong stakeholder management and relationship-building skills.
• Demonstrated ability to lead high-performing teams and drive accountability.
• Experience managing operational KPIs, reporting and service delivery outcomes.
• Strong commercial awareness and problem-solving capability.
• Intermediate to advanced Microsoft Office skills.

Technical Experience (Highly Regarded)

• HVAC service industry experience.
• Experience working with Facilities Management clients.
• Proven Technical and Management Experience of:
  • HVAC systems
  • Central Plant
  • Building Management Systems (BMS)
  • Direct Digital Controls (DDC)
  • Fire & Essential Services (AFSS/FFFT)
  • Minor Works delivery

Other Requirements

• Current Driver Licence.
• National Police Check.
• Working with Children Check (or willingness to obtain).

Why Join Us?

Join a growing national business where your contribution is recognised and genuine career progression opportunities exist.

Lead an experienced team and make a direct impact on service performance, customer satisfaction and business success.

Rewarding Package

• Competitive salary package
• Superannuation
• Ongoing professional development and training

Great Culture

Work within a supportive, collaborative and safety-focused environment where people genuinely enjoy what they do.

Pre-Employment Health Monitoring

As part of our commitment to employee health and wellbeing, successful applicants may be required to participate in company-funded audiometric testing within the first three months of employment. This establishes a baseline hearing assessment and may be repeated periodically in accordance with workplace health and safety requirements. Results will not impact hiring decisions or employment conditions.

Founded in Sydney in 2002, the Precise Air group of companies has 500 technicians, engineers, and technology and service professionals supporting over 700,000 assets across 18,000 properties nationwide. Our work spans the full building lifecycle, delivering hands-on experience and genuine career growth

At Precise, our purpose is clear

We create safer, smarter, and more sustainable environments- powered by our people, trusted partnerships, and a culture of innovation.

We’re more than a workplace - we believe your development is just as important as the systems you help deliver. Recognised as a Great Place to Work for the past two years, our culture is built on trust, opportunity and support.

Founded in Sydney in 2002, the Precise Air group of companies has 500 technicians, engineers, and technology and service professionals supporting over 700,000 assets across 18,000 properties nationwide. Our work spans the full building lifecycle, delivering hands-on experience and genuine career growth

At Precise, our purpose is clear

We create safer, smarter, and more sustainable environments- powered by our people, trusted partnerships, and a culture of innovation.

We’re more than a workplace - we believe your development is just as important as the systems you help deliver. Recognised as a Great Place to Work for the past two years, our culture is built on trust, opportunity and support.

Founded in Sydney in 2002, the Precise Air group of companies has 500 technicians, engineers, and technology and service professionals supporting over 700,000 assets across 18,000 properties nationwide. Our work spans the full building lifecycle, delivering hands-on experience and genuine career growth