HVAC Service Manager

Integrated Research Ltd.; Melbourne; On-site; AUD 120,000 - 150,000; Full time

Benefits offered by this job

Car allowance

Company mobile phone

Training and development

Career progression

Job summary

Precise is seeking an experienced HVAC Service Manager to join our Operations team in Australia. You will lead day-to-day operations of Team Leaders, Technicians and Subcontractors, ensuring service delivery meets contractual obligations and customer expectations.

You will focus on workforce planning, rostering and scheduling to maximise productivity, while driving operational efficiency and continuous improvement across a national organisation.

Qualifications

• Experience within HVAC or similar technical service environments.
• Proven ability to deliver exceptional customer service.
• Strong planning, scheduling and workforce management skills.
• Current driver's licence and willingness to obtain Police Check/Working With Children Check.

Responsibilities

• Lead and manage the day-to-day operations of Team Leaders, Technicians and Subcontractors.
• Build and maintain strong relationships with customers to ensure high service delivery.
• Oversee workforce planning, rostering and scheduling to maximise efficiency.
• Ensure work orders are completed, managed and closed within contractual SLAs.
• Monitor team performance against key operational and customer service KPIs.
• Support and drive operational processes and continuous improvement initiatives.
• Collaborate with service coordination and admin teams to ensure seamless delivery.
• Review operational reports to identify trends and opportunities for improvement.
• Ensure compliance with company policies, procedures and safety requirements.
• Foster collaboration, accountability and customer focus across the team.

Skills

HVAC experience

Customer service

Scheduling & planning

Stakeholder management

Team leadership

Operational reporting

Workforce management

Safety compliance

Tools

Microsoft Office

Job description

Step up. Stand out. Join a company where your growth matters as much as the work you do.

At Precise, our purpose is clear. We create safer, smarter and more sustainable environments - powered by our people, trusted partnerships and a culture of innovation.

Browse our current opportunities below and apply to become part of our team.

As part of our continued growth and commitment to delivering exceptional service to our customers, we're looking for an experienced HVAC Service Manager to join our Operations team.

Reporting to the relevant Operations Manager, you'll play a key role in leading the day-to-day operations of a team of Team Leaders, Technicians and Subcontractors, supported by dedicated administration and coordination teams.

This role is responsible for managing customer relationships, overseeing workforce planning, rostering and job scheduling, and ensuring service delivery meets contractual obligations and customer expectations. You'll focus on driving operational efficiency, maximising technician productivity, and ensuring work orders are completed and closed within agreed service timeframes.

If you're passionate about customer service, operational excellence and leading high-performing teams within a technical services environment, this is an opportunity to make a significant impact within a growing national organisation.

What You'll Get

• Competitive salary package + superannuation + car allowance.
• Company mobile phone and equipment.
• Ongoing training and professional development opportunities.
• Interesting and varied work with strong management support.
• Career progression opportunities within a national organisation.
• Opportunity to lead a high-performing service team and contribute to business growth.

Desired Skills and Experience

• Experience within the HVAC industry or a similar technical service environment.
• Strong Microsoft Office skills with the ability to interpret and manage operational reports.
• Demonstrated ability to deliver exceptional customer service.
• Experience working in a fast-paced, high-volume and KPI-driven environment.
• Strong relationship-building and stakeholder management skills.
• Ability to maximise technician productivity through effective planning, scheduling and resource allocation.
• Commitment to supporting and championing operational processes across service coordination, leadership and field teams.
• Strong administrative and organisational skills, including operational reporting and workforce management.
• Current driver's licence.
• National Police Check and Working With Children Check, or willingness to obtain.

Key Responsibilities

• Lead and manage the day-to-day operations of Team Leaders, Technicians and Subcontractors.
• Build and maintain strong relationships with customers to ensure a high level of service delivery.
• Oversee workforce planning, rostering and scheduling to maximise operational efficiency.
• Ensure work orders are completed, managed and closed within contractual service level agreements.
• Monitor team performance against key operational and customer service KPIs.
• Support and drive operational processes and continuous improvement initiatives.
• Work closely with service coordination and administration teams to ensure seamless service delivery.
• Review and manage operational reports to identify trends, opportunities and performance outcomes.
• Ensure compliance with all company policies, procedures and safety requirements.
• Foster a culture of collaboration, accountability and customer focus across the team.

Why Join Precise?

At Precise, we create safer, smarter and more sustainable environments, and it all starts with our people.

We've been recognised as a Great Place to Work for the past two years, with a culture built on trust, support and genuine career development opportunities.

Founded in Sydney in 2002, we now have 500+ technicians, engineers and service professionals supporting 700,000+ assets across 18,000+ properties nationwide. Backed by GENERAL Industries (formerly Fujitsu General Limited), we're continuing to grow rapidly across Australia.

This means stable work, diverse projects and real career pathways, not just another job.

Additional Information

As part of our workplace health and safety requirements, you may be required to complete audiometric testing within your first three months of employment to establish a baseline hearing measure. Testing may be repeated every two years thereafter. All testing will be arranged and funded by the company and will not impact hiring decisions or employment conditions.

Ready to Apply?

Join a business where your leadership, customer focus and operational expertise will make a genuine impact while supporting your long-term career growth.

For any questions about your application, contact [e-mail].