Wholesale Coordinator: Train, Engage & Drive Sales

Ignite Travel Group; Gold Coast City; On-site; AUD 60,000 - 90,000; Full time

Benefits offered by this job

Discounts on travel

Beachfront Broadbeach office

Health and wellbeing programs

Team social events

Volunteer leave

Job summary

Ignite Travel Group is seeking a Wholesale Coordinator to support the Wholesale Leader in driving revenue across ITG product categories. You will build relationships with wholesale clients, support frontline sales teams, and deliver engaging training online and in-person while helping with forecasts and performance insights.

The role requires strong communication, analytical skills, and a collaborative approach within a dynamic, target-driven environment.

Qualifications

• Strong understanding of ITG product verticals (Escapes, Cruise, Touring).
• Knowledge of ITG systems HQ, Explorer, Travel Tek.
• Familiarity with Flight Centre Travel Group structure and environment.
• Excellent presentation and interpersonal skills.
• Proven ability to build and maintain relationships with diverse stakeholders.
• Strong analytical capability to identify trends, insights, and opportunities from data.
• Experience delivering training and supporting sales teams in a fast-paced, target-driven environment.
• Proficiency in Microsoft Office Suite.

Responsibilities

• Build and maintain strong relationships with wholesale clients and frontline selling staff.
• Provide day-to-day support to wholesale agents to achieve sales and service outcomes.
• Deliver engaging online and face-to-face training programs across ITG product categories.
• Prepare sales forecasts, reports, and performance insights for planning and decision-making.
• Partner with internal stakeholders to resolve customer and agent issues while maintaining service standards.
• Monitor wholesale processes and recommend improvements to enhance client and agent experience.
• Own and manage end-to-end onboarding for new agents, including systems setup and access requirements.
• Contribute to a safe, inclusive, and accessible work environment for all Flighties.

Skills

Relationship building

Stakeholder engagement

Training delivery

Analytical skills

Microsoft Office

Sales support

Tools

HQ

Explorer

Travel Tek

Job description

Ignite Travel Group is seeking a Wholesale Coordinator to support the Wholesale Leader in driving revenue across ITG product categories. You will build relationships with wholesale clients, support frontline sales teams, and deliver engaging training online and in-person while helping with forecasts and performance insights.

The role requires strong communication, analytical skills, and a collaborative approach within a dynamic, target-driven environment.