Wholesale Coordinator - Broadbeach, QLD

Ignite Travel Group; Gold Coast City; Sur place; AUD 60 000 - 90 000; Plein temps

Avantages offerts par ce poste

Discounts on travel

Beachfront Broadbeach office

Health and wellbeing programs

Team social events

Volunteer leave

Résumé du poste

Ignite Travel Group is seeking a Wholesale Coordinator to support the Wholesale Leader in driving revenue across ITG product categories. You will build relationships with wholesale clients, support frontline sales teams, and deliver engaging training online and in-person while helping with forecasts and performance insights.

The role requires strong communication, analytical skills, and a collaborative approach within a dynamic, target-driven environment.

Qualifications

• Strong understanding of ITG product verticals (Escapes, Cruise, Touring).
• Knowledge of ITG systems HQ, Explorer, Travel Tek.
• Familiarity with Flight Centre Travel Group structure and environment.
• Excellent presentation and interpersonal skills.
• Proven ability to build and maintain relationships with diverse stakeholders.
• Strong analytical capability to identify trends, insights, and opportunities from data.
• Experience delivering training and supporting sales teams in a fast-paced, target-driven environment.
• Proficiency in Microsoft Office Suite.

Responsabilités

• Build and maintain strong relationships with wholesale clients and frontline selling staff.
• Provide day-to-day support to wholesale agents to achieve sales and service outcomes.
• Deliver engaging online and face-to-face training programs across ITG product categories.
• Prepare sales forecasts, reports, and performance insights for planning and decision-making.
• Partner with internal stakeholders to resolve customer and agent issues while maintaining service standards.
• Monitor wholesale processes and recommend improvements to enhance client and agent experience.
• Own and manage end-to-end onboarding for new agents, including systems setup and access requirements.
• Contribute to a safe, inclusive, and accessible work environment for all Flighties.

Connaissances

Relationship building

Stakeholder engagement

Training delivery

Analytical skills

Microsoft Office

Sales support

Outils

HQ

Explorer

Travel Tek

Description du poste

Are you passionate about travel, stakeholder engagement, and helping sales teams succeed? As a Wholesale Coordinator, you’ll play a key role in supporting the Wholesale Leader to achieve revenue goals across multiple business channels. This is a dynamic and highly visible role where you'll work closely with wholesale clients, frontline sales teams, and internal stakeholders to drive engagement, capability, and commercial performance. If you enjoy building relationships, delivering training, solving problems, and improving processes, this could be the perfect opportunity for you.

A day in the life:

• Build and maintain strong relationships with wholesale clients, including Area Leaders, Team Leaders, and frontline selling staff.
• Provide day-to-day support to wholesale agents, helping them achieve sales and service outcomes.
• Deliver engaging online and face-to-face training programs across ITG product categories.
• Prepare sales forecasts, reports, and performance insights to support business planning and decision-making.
• Partner with internal stakeholders to resolve customer and agent issues while maintaining service standards and response timeframes.
• Monitor wholesale processes and recommend improvements that enhance the client and agent experience.
• Own and manage the end-to-end onboarding process for new agents, including systems setup and access requirements.
• Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive.

Who you are:

• Strong understanding of ITG product verticals including Escapes, Cruise, and Touring.
• Strong knowledge of ITG business systems, particularly HQ, Explorer, and Travel Tek.
• Solid understanding of the Flight Centre Travel Group structure and operating environment.
• Excellent presentation, communication, and interpersonal skills.
• Proven ability to build and maintain productive relationships with a diverse range of stakeholders.
• Strong analytical capability, with the ability to identify trends, insights, and opportunities from data.
• Experience delivering training and supporting sales teams in a fast-paced, target-driven environment.
• Proficiency in Microsoft Office Suite.

What you'll enjoy:

• Ongoing skills development
• Catapult your career across a network of brands and businesses in an evolving industry
• Say no to full price! Nab discounts on travel and more thanks to our sweet rewards program
• Access to industry leading health and well - being programs and financial advisors
• Set up shop in a swanky beachfront office in Broadbeach
• Enjoy social events to promote networking, celebration of wins, and sometimes just for fun!
• Take volunteer leave as part of giving back to the local community

#IGNT