Wholesale Coordinator - Broadbeach, QLD

Flight Centre Travel Group; Gold Coast City; On-site; AUD 60,000 - 75,000; Full time

Job summary

Flight Centre Travel Group in Broadbeach, QLD is seeking a Wholesale Coordinator to support the Wholesale Leader in achieving revenue goals across multiple channels. You will engage wholesale clients, frontline sales teams, and internal stakeholders to drive performance, training, and process improvements.

You will build relationships, deliver training programs, and help optimize onboarding and support for new agents in a fast-paced travel environment.

Qualifications

• Strong communication and interpersonal skills.
• Experience delivering training to sales teams.
• Ability to build relationships with a diverse range of stakeholders.
• Analytical mindset to identify trends and opportunities from data.
• Proficiency in Microsoft Office Suite.

Responsibilities

• Build and maintain strong relationships with wholesale clients and frontline staff.
• Provide day-to-day support to wholesale agents to achieve sales and service outcomes.
• Deliver online and face-to-face training programs across ITG product categories.
• Prepare sales forecasts, reports, and performance insights for planning and decision‑making.
• Partner with internal stakeholders to resolve issues while upholding service standards.

Job description

Wholesale Coordinator - Broadbeach, QLD

Job no: 533120
Brand: Ignite
Work type: Full time
Location: Queensland
Categories: Sales and Customer Service

Are you passionate about travel, stakeholder engagement, and helping sales teams succeed? As a Wholesale Coordinator, you’ll play a key role in supporting the Wholesale Leader to achieve revenue goals across multiple business channels. This is a dynamic and highly visible role where you'll work closely with wholesale clients, frontline sales teams, and internal stakeholders to drive engagement, capability, and commercial performance. If you enjoy building relationships, delivering training, solving problems, and improving processes, this could be the perfect opportunity for you.

A day in the life:

• Build and maintain strong relationships with wholesale clients, including Area Leaders, Team Leaders, and frontline selling staff.
• Provide day-to-day support to wholesale agents, helping them achieve sales and service outcomes.
• Deliver engaging online and face-to-face training programs across ITG product categories.
• Prepare sales forecasts, reports, and performance insights to support business planning and decision-making.
• Partner with internal stakeholders to resolve customer and agent issues while maintaining service standards and response timeframes.
• Monitor wholesale processes and recommend improvements that enhance the client and agent experience.
• Own and manage the end-to-end onboarding process for new agents, including systems setup and access requirements.
• Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive.

Who you are:

• Strong understanding of ITG product verticals including Escapes, Cruise, and Touring.
• Strong knowledge of ITG business systems, particularly HQ, Explorer, and Travel Tek.
• Solid understanding of the Flight Centre Travel Group structure and operating environment.
• Excellent presentation, communication, and interpersonal skills.
• Proven ability to build and maintain productive relationships with a diverse range of stakeholders.
• Strong analytical capability, with the ability to identify trends, insights, and opportunities from data.
• Experience delivering training and supporting sales teams in a fast-paced, target-driven environment.
• Proficiency in Microsoft Office Suite.

What you'll enjoy:

Ongoing skills development

Catapult your career across a network of brands and businesses in an evolving industry

Say no to full price! Nab discounts on travel and more thanks to our sweet rewards program

Access to industry leading health and well - being programs and financial advisors

Set up shop in a swanky beachfront office in Broadbeach

Enjoy social events to promote networking, celebration of wins, and sometimes just for fun!

Take volunteer leave as part of giving back to the local community

#LI-KP1#IGNT#LI-Onsite

Our Talent Acquisition Team kindly requests no unsolicited resumes or approaches from Recruitment Agencies. Flight Centre Travel Group is not responsible for any fees related to unsolicited resumes.

Applications close: