Whatever/Whenever Guest Concierge — Luxury Hotel

1GXSF; Sydney; On-site; AUD 34,000 - 48,000; Part time

Benefits offered by this job

Room discounts

Training programs

Food & beverage discounts

Recognition programs

Wellbeing programs

Employee Assistance Program

Great Places to Work

Job summary

W Sydney on Wheat Road in Sydney is seeking Whatever/Whenever Agents to deliver luxury guest service. This part-time role places you at the heart of our Whatever Whenever Department, creating seamless experiences for guests through local knowledge and proactive service.

You will rotate shifts, including weekends and evenings, and collaborate with other departments to exceed guest expectations. A warm smile, humor, and charm help you turn challenges into memorable moments in a fast-paced luxury

Responsibilities

• Handle daily operations within the Whatever Whenever Department.
• Be the hotel and city expert for guests.
• Assist guests throughout their stay and follow service standards.
• Personalize service to create memorable experiences.
• Manage payments including room charges and cash.
• Answer calls, messages, and guest requests.
• Balance cash at shift start/end per procedures.

Skills

Guest service

Communication skills

Problem solving

Flexibility

Job description

W Sydney on Wheat Road in Sydney is seeking Whatever/Whenever Agents to deliver luxury guest service. This part-time role places you at the heart of our Whatever Whenever Department, creating seamless experiences for guests through local knowledge and proactive service.

You will rotate shifts, including weekends and evenings, and collaborate with other departments to exceed guest expectations. A warm smile, humor, and charm help you turn challenges into memorable moments in a fast-paced luxury