Wellness Front Office Lead — Guest Experience Champion

Minor Hotels; Pokolbin; Vor Ort; AUD 65.000 - 90.000; Vollzeit

Benefits dieser Stelle

Career Growth

Hotel Discounts

Global Perks

Retail Discounts

Wellness Support

Employee Banking

Zusammenfassung

Minor Hotels is seeking a Front Office Supervisor for Elysia Wellness Retreat in New South Wales, Australia. This full-time role supports the Front Office Manager, leading a guest-focused team to deliver a calm, personalised guest journey.

You will oversee bookings, reporting, and daily procedures, while coaching staff to provide exceptional service. Rotating shifts, including weekends, align with retreat operations and guest needs.

Qualifikationen

• 2+ years’ experience in a front office or guest-facing role, ideally with supervisory responsibilities.
• Strong people skills and a supportive, team-first mindset.
• Excellent written and verbal communication, calm and professional presence.
• Guest-first approach and passion for personalised service.
• Experience with front office systems and trust accounting processes.
• Flexibility to work a rotating roster, including weekends and public holidays.
• Interest in health, wellness, or spa environments is highly regarded.

Aufgaben

• Assisting in the daily leadership of the Front Office team to deliver warm, seamless guest service from arrival to departure.
• Creating a welcoming environment that aligns with the retreat’s values of wellbeing and genuine care.
• Coaching and mentoring team members to grow their skills, confidence, and service delivery.
• Handling guest feedback with empathy and professionalism, ensuring quick and thoughtful resolutions.
• Overseeing front office operations including bookings, reporting, and daily procedures.

Kenntnisse

Front Office Leadership

Guest Service

Communication

Team Mentoring

Problem Solving

Tools

Front Office Software

Jobbeschreibung

Minor Hotels is seeking a Front Office Supervisor for Elysia Wellness Retreat in New South Wales, Australia. This full-time role supports the Front Office Manager, leading a guest-focused team to deliver a calm, personalised guest journey.

You will oversee bookings, reporting, and daily procedures, while coaching staff to provide exceptional service. Rotating shifts, including weekends, align with retreat operations and guest needs.