Casual Guest Service Agent - Growth & Global Perks

Minor International; Singleton Council; On-site; AUD 47,000 - 69,000; Full time

Benefits offered by this job

Career growth

Hotel discounts Australasia

Global perks

Retail rewards

Experiences

Health insurance offers

Wellness support

Job summary

Minor Hotels are seeking a casual Guest Service Agent at Elysia Wellness Retreat to deliver outstanding guest experiences from check-in to check-out. You will guide guests, provide local tips, and maintain a warm, professional presence throughout their stay.

You will manage bookings, respond to inquiries via multiple channels, and assist with reservations using our systems. The role requires weekend availability and a flexible shift pattern in a hotel setting.

Qualifications

• Demonstrated background delivering high-quality service in hotel, hospitality or customer-facing environments.
• Clear and effective written and spoken communication.
• Consistently delivers proactive, positive guest support.

Responsibilities

• Provide warm, friendly reception and assist with check-in/check-out.
• Communicate clearly with guests, colleagues and stakeholders across channels.
• Process reservations and updates using property management systems.
• Be primary contact for guests; offer prompt help and personalized recommendations.

Skills

Hospitality experience

Customer service

Communication

Tools

Property management systems

Job description

Minor Hotels are seeking a casual Guest Service Agent at Elysia Wellness Retreat to deliver outstanding guest experiences from check-in to check-out. You will guide guests, provide local tips, and maintain a warm, professional presence throughout their stay.

You will manage bookings, respond to inquiries via multiple channels, and assist with reservations using our systems. The role requires weekend availability and a flexible shift pattern in a hotel setting.