Guest Experience Agent - Casual, Immediate Start

Minor International; Maitland City Council; On-site; AUD 47,000 - 68,000; Full time

Benefits offered by this job

Career Growth

Exclusive Hotel Deals

Global Perks

Retail Rewards

Experiences

Health Insurance

Wellness Boost

Job summary

Minor Hotels operates a network of properties across Australasia and globally, delivering outstanding guest experiences through attentive service and a welcoming atmosphere. The Elysia Wellness Retreat seeks a casual Guest Service Agent to assist guests from arrival through departure with personalised recommendations and smooth handling of requests.

You will work within a dynamic team, coordinating with front desk and other departments to ensure guest satisfaction and memorable stays for a

Qualifications

• Demonstrated background in delivering high-quality service within a hotel, hospitality, or customer-facing environment.
• Exceptional ability to articulate information clearly and effectively across various mediums, ensuring precise and professional correspondence.
• Consistently delivers an exceptional standard of service, exhibiting a proactive and positive approach to addressing guest needs and exceeding expectations.
• Passionate about creating positive guest experiences, with a focus on attentive service and resolving issues efficiently.
• Maintains a polished and professional presentation, reflecting the values and standards of the organisation.
• Fully committed to a dynamic work schedule, including the ability to work weekends, public holidays, and varying shifts to meet operational requirements.

Responsibilities

• Provide a warm and friendly reception to guests upon arrival, ensuring a smooth and efficient check-in process while addressing any immediate inquiries or needs.
• Maintain clear and courteous communication with guests, colleagues, and stakeholders across various channels, including in-person, phone, and email, to provide exceptional service.
• Oversee the accurate processing of guest reservations, updates, and special requests, utilising property management systems to ensure seamless scheduling and availability.
• Act as a primary point of contact for guests throughout their stay, offering prompt assistance, resolving issues, and providing personalised recommendations to enhance their experience.

Job description

Minor Hotels operates a network of properties across Australasia and globally, delivering outstanding guest experiences through attentive service and a welcoming atmosphere. The Elysia Wellness Retreat seeks a casual Guest Service Agent to assist guests from arrival through departure with personalised recommendations and smooth handling of requests.

You will work within a dynamic team, coordinating with front desk and other departments to ensure guest satisfaction and memorable stays for a