Guest Experience Specialist – Wellness Retreat

Elysia Wellness Retreat; Pokolbin; On-site; AUD 69,000 - 97,000; Full time

Job summary

Elysia Wellness Retreat in New South Wales is seeking a casual Guest Service Agent to welcome guests and manage check-ins and check-outs with warmth and efficiency. You will guide guests through their stay and share local tips.

You’ll coordinate with team members across channels to ensure smooth reservations and provide personalised recommendations, contributing to a memorable guest experience at our tranquil retreat.

Responsibilities

• Provide a warm and friendly reception to guests upon arrival, ensuring a smooth and efficient check-in process while addressing any immediate inquiries or needs.
• Maintain clear and courteous communication with guests, colleagues, and stakeholders across various channels, including in-person, phone, and email, to provide exceptional service.
• Oversee the accurate processing of guest reservations, updates, and special requests, utilising property management systems to ensure seamless scheduling and availability.
• Act as a primary point of contact for guests throughout their stay, offering prompt assistance, resolving issues, and providing personalised recommendations to enhance their experience.

Job description

Elysia Wellness Retreat in New South Wales is seeking a casual Guest Service Agent to welcome guests and manage check-ins and check-outs with warmth and efficiency. You will guide guests through their stay and share local tips.

You’ll coordinate with team members across channels to ensure smooth reservations and provide personalised recommendations, contributing to a memorable guest experience at our tranquil retreat.