Weekend Guest Experience & Membership Advisor

Belgravia Health and Leisure Group Pty Ltd; Uriarra Village; On-site; AUD 30,000 - 39,000; Part time

Job summary

Belgravia Leisure is seeking Weekend Guest Experience Officers at Stromlo Leisure Centre in Canberra. The role covers reception and café tasks, welcoming guests, selling memberships, and delivering exceptional service to members and visitors.

You should have strong communication skills, a customer-focused mindset, and at least 2 years in customer service and sales. The position requires weekend availability and the ability to multitask across centre areas.

Qualifications

• Current First Aid Certificate (Level 2)
• Current CPR
• Current Working with Children Check (or equivalent)
• Current National Police Check
• Customer service and sales experience
• Experience achieving collective and individual targets
• Ability to work independently and in a team environment
• Passion for customer experience
• Strong interpersonal skills and ability to communicate with a diverse range of guests

Responsibilities

• Welcoming members and guests with warmth and professionalism
• Sell memberships and handle general enquiries
• Make barista-style coffees and provide café service
• Support guest experience with a proactive and positive attitude
• Conduct tours of the centre to convert prospects to subscriptions
• Process memberships and data entry in line with company processes
• Maintain current knowledge of centre services and activities
• Apply cash handling principles and use of POS systems
• Demonstrate Belgravia Leisure CARE values

Skills

Customer service

Sales

Communication

Teamwork

Weekend availability

Education

First Aid Certificate (Level 2)

CPR

Working with Children Check

National Police Check

Tools

POS systems

Job description

Belgravia Leisure is seeking Weekend Guest Experience Officers at Stromlo Leisure Centre in Canberra. The role covers reception and café tasks, welcoming guests, selling memberships, and delivering exceptional service to members and visitors.

You should have strong communication skills, a customer-focused mindset, and at least 2 years in customer service and sales. The position requires weekend availability and the ability to multitask across centre areas.