Waterfront Build-to-Rent Resident Experience Specialist

UniLodge Pty; Melbourne; On-site; AUD 32,000 - 47,000; Full time

Benefits offered by this job

Attractive remuneration

Inclusive culture

Engagement forums & Viva Engage

Team events and social initiatives

Travel privileges across EssenceHotels

Referral recognition up to $1,000

Job summary

Essence Communities in Melbourne is seeking a Resident Experience Team Member to deliver warm, professional service to residents and guests, building a welcoming and vibrant community at 899 Collins. You will support leasing tasks, handle check-ins and viewings, and collaborate with maintenance, cleaning and security to ensure smooth operations, safety and privacy.

Entry-level leasing experience and a VIC Agent's Representative Certificate are preferred; we value communication, problem solving

Qualifications

• Unrestricted working rights in Australia and National Police Check.
• Completed Agent’s Representative Certificate (VIC).
• Strong communication skills with high attention to detail.
• Confident problem solving and decision-making ability.
• Entry level leasing experience.

Responsibilities

• Provide warm, professional service to residents and guests, fostering a welcoming atmosphere.
• Support leasing and property tasks, including check-ins, inspections, and apartment viewings.
• Take initiative in resolving resident concerns, ensuring timely and thorough follow-through.
• Maintain strong working relationships with maintenance, cleaning, and security teams to ensure seamless operations.
• Uphold residents’ rights, privacy, and safety while actively contributing to emergency response procedures.

Skills

Working rights Australia

Communication skills

Problem solving

Leasing experience

Education

Agent’s Representative Certificate (VIC)

Job description

Essence Communities in Melbourne is seeking a Resident Experience Team Member to deliver warm, professional service to residents and guests, building a welcoming and vibrant community at 899 Collins. You will support leasing tasks, handle check-ins and viewings, and collaborate with maintenance, cleaning and security to ensure smooth operations, safety and privacy.

Entry-level leasing experience and a VIC Agent's Representative Certificate are preferred; we value communication, problem solving