899 Collins - Resident Experience Team Member

UniLodge Pty; Melbourne; On-site; AUD 32,000 - 47,000; Full time

Benefits offered by this job

Attractive remuneration

Inclusive culture

Engagement forums & Viva Engage

Team events and social initiatives

Travel privileges across EssenceHotels

Referral recognition up to $1,000

Job summary

Essence Communities in Melbourne is seeking a Resident Experience Team Member to deliver warm, professional service to residents and guests, building a welcoming and vibrant community at 899 Collins. You will support leasing tasks, handle check-ins and viewings, and collaborate with maintenance, cleaning and security to ensure smooth operations, safety and privacy.

Entry-level leasing experience and a VIC Agent's Representative Certificate are preferred; we value communication, problem solving

Qualifications

• Unrestricted working rights in Australia and National Police Check.
• Completed Agent’s Representative Certificate (VIC).
• Strong communication skills with high attention to detail.
• Confident problem solving and decision-making ability.
• Entry level leasing experience.

Responsibilities

• Provide warm, professional service to residents and guests, fostering a welcoming atmosphere.
• Support leasing and property tasks, including check-ins, inspections, and apartment viewings.
• Take initiative in resolving resident concerns, ensuring timely and thorough follow-through.
• Maintain strong working relationships with maintenance, cleaning, and security teams to ensure seamless operations.
• Uphold residents’ rights, privacy, and safety while actively contributing to emergency response procedures.

Skills

Working rights Australia

Communication skills

Problem solving

Leasing experience

Education

Agent’s Representative Certificate (VIC)

Job description

899 Collins - Resident Experience Team Member

Create memorable resident experiences through exceptional customer service, proactive support, and a commitment to building a vibrant community.

Our Story

Essence Communities is Australia and New Zealand’s largest Build-to-Rent (BTR) operator, delivering tailored management solutions backed by a 30-year legacy in property and asset management through our parent company, UniLodge Living Group.

We are shaping the future of rental living - combining commercial discipline with hospitality-led thinking to create communities where people feel they truly belong. As the BTR sector continues to evolve at pace, so do we – expanding our national footprint and redefining what best-in-class performance looks like.

Introducing - 899 Collins

899 Collins is a new riverside build-to-rent community at the tranquil end of Collins Street in Docklands, only moments from Melbourne's CBD.

The community brings together premium rental residences, resort-style amenities, and resident-focused services to create an elevated living experience.

With a strong focus on resident experience, community engagement, and operational excellence, 899 Collins is set to establish a new benchmark for waterfront rental living.

The Opportunity

As a Resident Experience Team Member,you’re the friendly face, the calm in the chaos, and the reason our residents say, 'I love living here.' You’ll be right at the heart of our Build-to-Rent community, making every interaction feel easy, warm and genuinely human.

Key responsibilities

• Provide warm, professional service to residents and guests, fostering a welcoming atmosphere.
• Support leasing and property tasks, including check-ins, inspections, and apartment viewings.
• Take initiative in resolving resident concerns, ensuring timely and thorough follow-through.
• Maintain strong working relationships with maintenance, cleaning, and security teams to ensure seamless operations.
• Uphold residents’ rights, privacy, and safety while actively contributing to emergency response procedures.

Skills & Experience Required

• Unrestricted working rights in Australia & National Police Check
• Completed Agent’s Representative Certificate (VIC)
• Strong communication skills with high attention to detail
• Confident problem solving and decision-making ability
• Entry level leasing experience

Why Join Us?

At Essence Communities, our people are at the heart of everything we do. We foster a culture where contributions are valued, achievements are recognised, and individuals are empowered to thrive.

Benefits

At Essence Communities, our people are at the heart of everything we do. We cultivate an environment where your contribution is recognised, and excellence is celebrated.

We offer:

• Attractive remuneration indicative of your experience and impact.
• A refined and inclusive culture where individuality is respected and meaningful contribution is valued
• A genuine voice at the table, with opportunities to shape our future through engagement forums and Viva Engage
• A connected community, brought to life through curated team events, celebrations and social initiatives
• Exclusive travel privileges, with preferred rates across Essence Hotels & Apartment
• Rewarding referral recognition, with up to $1,000 for introducing exceptional talent to our growing teams.

Lead one of Melbourne’s most exciting Build-to-Rent communities:

At 899 Collins, you'll be part of a community-focused environment where innovation, service and resident experience are at the centre of everything we do.

Essence Communities is part of the UniLodge Living Group. We are proud to be an equal opportunity employer and welcome applications from diverse backgrounds.

We are a 2026 Circle Back Initiative Employer – we commit to respond to every applicant.