Water Network Operations Coordinator – Impact & Improvement

East Gippsland Water; Bairnsdale; On-site; AUD 84,000 - 104,000; Full time

Job summary

East Gippsland Water seeks a Coordinator Network Operations to oversee daily network performance of water and wastewater systems. You’ll use SCADA, EAM and GIS data to monitor reliability, coordinate improvements and support continuity planning.

Reporting to the District Manager, you’ll guide Operator Networks and field crews across investigations and maintenance planning. Join a values-driven team that emphasises safety, training and community impact, with Mon-Fri schedules and a clear pathway

Qualifications

• Demonstrated understanding of water and wastewater network operation, infiltration and inflow planning, network performance, network water quality, disinfection performance, SCADA adoption and practical network optimisation activities.
• Experience supporting the planning and coordination of regulatory and operational water quality sampling activities, field testing, nominated disinfection site monitoring and network water quality response activities in close collaboration with the Water Quality team and other relevant technical stakeholders.
• Ability to use SCADA information, EAM records, basic field-testing results, customer trends and water and wastewater network performance data to identify issues, support investigations and inform improvement opportunities.
• Ability to coordinate with planning and scheduling to convert field intelligence and water and wastewater network improvement opportunities into planned maintenance activities, work requests and follow-up actions.
• Demonstrated ability to supervise, coach and support employees, coordinate rotating field crew involvement, set work priorities, promote safe field practices and build capability in network optimisation, infiltration and inflow, water quality and disinfection-related activities.
• Well-developed communication, stakeholder engagement and problem-solving skills, with the ability to work effectively with customers, laboratories, contractors, internal teams and other stakeholders.

Responsibilities

• Monitor water and wastewater network performance using operational data and systems.
• Identify reliability, pressure, flow, pump station and water quality issues.
• Develop and coordinate network optimisation and improvement initiatives.
• Lead investigations into network, customer and operational performance issues.
• Translate findings into maintenance activities and corrective actions.
• Analyse trends and support continuous improvement of network operations.
• Coordinate water quality sampling, field testing and follow-up actions.
• Manage responses to water quality issues, complaints and operational events.
• Oversee disinfection site checks, compliance activities and record keeping.
• Maintain accurate records, work orders and operational data in EAM.
• Support business continuity planning, testing and operational preparedness.
• Coordinate planned and unplanned service disruption response activities.
• Provide leadership, guidance and support to Operator Networks and field crews.
• Work collaboratively with internal teams, contractors and stakeholders.
• Promote safety, compliance, EGW values, training and a positive team culture.

Job description

East Gippsland Water seeks a Coordinator Network Operations to oversee daily network performance of water and wastewater systems. You’ll use SCADA, EAM and GIS data to monitor reliability, coordinate improvements and support continuity planning.

Reporting to the District Manager, you’ll guide Operator Networks and field crews across investigations and maintenance planning. Join a values-driven team that emphasises safety, training and community impact, with Mon-Fri schedules and a clear pathway