Coordinator Network Operations

East Gippsland Water; Bairnsdale; On-site; AUD 84,000 - 104,000; Full time

Job summary

East Gippsland Water seeks a Coordinator Network Operations to oversee daily network performance of water and wastewater systems. You’ll use SCADA, EAM and GIS data to monitor reliability, coordinate improvements and support continuity planning.

Reporting to the District Manager, you’ll guide Operator Networks and field crews across investigations and maintenance planning. Join a values-driven team that emphasises safety, training and community impact, with Mon-Fri schedules and a clear pathway

Qualifications

• Demonstrated understanding of water and wastewater network operation, infiltration and inflow planning, network performance, network water quality, disinfection performance, SCADA adoption and practical network optimisation activities.
• Experience supporting the planning and coordination of regulatory and operational water quality sampling activities, field testing, nominated disinfection site monitoring and network water quality response activities in close collaboration with the Water Quality team and other relevant technical stakeholders.
• Ability to use SCADA information, EAM records, basic field-testing results, customer trends and water and wastewater network performance data to identify issues, support investigations and inform improvement opportunities.
• Ability to coordinate with planning and scheduling to convert field intelligence and water and wastewater network improvement opportunities into planned maintenance activities, work requests and follow-up actions.
• Demonstrated ability to supervise, coach and support employees, coordinate rotating field crew involvement, set work priorities, promote safe field practices and build capability in network optimisation, infiltration and inflow, water quality and disinfection-related activities.
• Well-developed communication, stakeholder engagement and problem-solving skills, with the ability to work effectively with customers, laboratories, contractors, internal teams and other stakeholders.

Responsibilities

• Monitor water and wastewater network performance using operational data and systems.
• Identify reliability, pressure, flow, pump station and water quality issues.
• Develop and coordinate network optimisation and improvement initiatives.
• Lead investigations into network, customer and operational performance issues.
• Translate findings into maintenance activities and corrective actions.
• Analyse trends and support continuous improvement of network operations.
• Coordinate water quality sampling, field testing and follow-up actions.
• Manage responses to water quality issues, complaints and operational events.
• Oversee disinfection site checks, compliance activities and record keeping.
• Maintain accurate records, work orders and operational data in EAM.
• Support business continuity planning, testing and operational preparedness.
• Coordinate planned and unplanned service disruption response activities.
• Provide leadership, guidance and support to Operator Networks and field crews.
• Work collaboratively with internal teams, contractors and stakeholders.
• Promote safety, compliance, EGW values, training and a positive team culture.

Job description

Welcome to the East Gippsland Water Careers Portal. For enquiries, please reach out to our People, Safety & Culture team at [e-mail] or phone [phone].

Monitor, investigate and enhance network performance in a role offering variety, challenge and meaningful work. Be part of a values-driven team committed to employee development, wellbeing and long-term career success.

• Lead, optimise and improve essential networks in a stable environment
• Inclusive, values ‑ driven culture with strong teamwork and community impact
• Training, development and clear internal pathways to support career growth

East Gippsland Water provide an essential service to customers across our region, priding ourselves on our workplace culture of collaboration, innovation, authenticity and accountability. If you want to apply your skills and develop a career in a customer-focused industry, we would like to hear from you.

Job Description

About the role

The Coordinator Network Operations coordinates day-to-day activities that support the safe, reliable and efficient operation of EGW’s water and wastewater networks. The role uses SCADA, EAM, GIS, field observations and operational data to monitor network performance, identify reliability issues, establish and coordinate improvement plans, and support operational readiness through relevant business continuity testing, storage bypass preparation and response planning.

Reporting to the District Manager Mitchell, the position provides coordination, guidance and support to Operator Networks and field crew members who rotate through relevant network optimisation, sampling support and investigation activities as required.

The role works with field crews, Water Quality, Treatment Operations, maintenance, planning and scheduling, SCADA and contractors to support network investigations, water quality response, Inflow & Infiltration / non-revenue water planning, pump station performance monitoring, business continuity preparation and follow-up actions.

Key Responsibilities:

• Monitor water and wastewater network performance using operational data and systems.
• Identify reliability, pressure, flow, pump station and water quality issues.
• Develop and coordinate network optimisation and improvement initiatives.
• Lead investigations into network, customer and operational performance issues.
• Translate findings into maintenance activities and corrective actions.
• Analyse trends and support continuous improvement of network operations.
• Coordinate water quality sampling, field testing and follow-up actions.
• Manage responses to water quality issues, complaints and operational events.
• Oversee disinfection site checks, compliance activities and record keeping.
• Maintain accurate records, work orders and operational data in EAM.
• Support business continuity planning, testing and operational preparedness.
• Coordinate planned and unplanned service disruption response activities.
• Provide leadership, guidance and support to Operator Networks and field crews.
• Work collaboratively with internal teams, contractors and stakeholders.
• Promote safety, compliance, EGW values, training and a positive team culture.

Why Join East Gippsland Water:

• Enjoy monthly ADOs for full ‑ time team members
• Genuine work–life balance with Monday–Friday schedules
• Flexible work arrangements that support life outside work
• Strong learning, training and professional development opportunities
• Clear pathways for progression and internal mobility
• Weekly Bring Your Dog to Work wellbeing initiative
• Comprehensive Employee Assistance Program (counselling, coaching and wellbeing services)
• Inclusive culture that champions diversity and wellbeing
• A proud commitment to sustainability and community impact
• Access exclusive discounts and perks through Flare (Employee Benefits program)
• Competitive salary and benefits package
• Modern technology and tools that enable innovation

EGW- Renowned for its proactive supportive community & exceptional lifestyle. We take pride & ownership to deliver essential services to our community.

East Gippsland Water provides an inclusive work environment, offering ongoing professional development opportunities, a workplace culture that supports work-life balance, and the opportunity to directly contribute to the community and environment in which we live and work.

As part of our commitment to creating a diverse, inclusive and flexible workplace, we strongly encourage applications from experienced women and men, First Nations People, people with differing abilities, LGBTQI+, culturally and ethnically diverse candidates to best represent and engage with our community.

Applications close on Sunday 15 th November 2026.

• * This role has been classified as per our Enterprise Agreement as a Band 3-4 position, ($83,811.38 - $103,808.81 per annum)
• * Plus 12% employer superannuation contribution. We reserve the right to remunerate successful candidates within the span of this classification dependant on demonstrated skills, experience and qualifications.
• *Shortlistedapplicants may be required to undertake a pre-employment medical and National PoliceCheck.
• * Mandatory vaccinations may apply
• * On-call Activities- appropriate standby remuneration apply (may be required)

Desired Skills and Experience

KEY SELECTION CRITERIA

• Demonstrated understanding of water and wastewater network operation, infiltration and inflow planning, network performance, network water quality, disinfection performance, SCADA adoption and practical network optimisation activities.
• Experience supporting the planning and coordination of regulatory and operational water quality sampling activities, field testing, nominated disinfection site monitoring and network water quality response activities in close collaboration with the Water Quality team and other relevant technical stakeholders.
• Ability to use SCADA information, EAM records, basic field-testing results, customer trends and water and wastewater network performance data to identify issues, support investigations and inform improvement opportunities.
• Ability to coordinate with planning and scheduling to convert field intelligence and water and wastewater network improvement opportunities into planned maintenance activities, work requests and follow-up actions.
• Demonstrated ability to supervise, coach and support employees, coordinate rotating field crew involvement, set work priorities, promote safe field practices and build capability in network optimisation, infiltration and inflow, water quality and disinfection-related activities.
• Well-developed communication, stakeholder engagement and problem-solving skills, with the ability to work effectively with customers, laboratories, contractors, internal teams and other stakeholders.