Warranty Administration Officer

Chery; Sydney; On-site; AUD 45,000 - 65,000; Full time

Benefits offered by this job

Training provided

Career development

Structured processes

Job summary

CHERY in Sydney is seeking a Warranty Administration Officer to provide essential administrative support to the Warranty and Aftersales team. This role focuses on data entry, documentation, and timely submissions, rather than technical decision-making.

You will work with Warranty Specialists and internal teams to ensure compliant claim processing and high-quality data, with no automotive experience required.

Qualifications

• Experience in administration, data entry, claims processing, or office support.
• Strong working knowledge of Microsoft Word and Excel.
• Ability to handle high volumes of information and meet deadlines.

Responsibilities

• Enter and submit warranty claims and related data accurately into internal systems.
• Check claims and supporting documentation for completeness before submission.
• Maintain accurate records and claim histories per internal processes.
• Prepare and submit warranty-related documentation on behalf of the team.
• Track claim statuses and follow up outstanding actions as required.
• Assist with audits and reporting by maintaining clean data.

Skills

Data entry

Administration

Claims processing

Office support

Tools

Microsoft Word

Excel

Job description

As a Warranty Administration Officer, you will provide critical administrative support to the Warranty and Aftersales team by ensuring warranty claims, submissions, and records are processed accurately and on time.

This role is focused on data entry, documentation, and submission quality, rather than technical decision-making. You will work closely with Warranty Specialists and internal teams to support smooth claim processing and compliance with internal procedures.

Automotive experience is not required. This role is ideal for someone who is highly organised, detail-oriented, and comfortable working with systems, documentation, and deadlines.

The Opportunity

As a Warranty Administration Officer, you will provide critical administrative support to the Warranty and Aftersales team by ensuring warranty claims, submissions, and records are processed accurately and on time.

This role is focused on data entry, documentation, and submission quality, rather than technical decision-making. You will work closely with Warranty Specialists and internal teams to support smooth claim processing and compliance with internal procedures.

Automotive experience is not required. This role is ideal for someone who is highly organised, detail-oriented, and comfortable working with systems, documentation, and deadlines.

Key Responsibilities

Warranty Administration & Data Processing

• Enter and submit warranty claims and related data accurately into internal systems.
• Check claims and supporting documentation for completeness before submission.
• Ensure required information and attachments are correctly recorded and filed.
• Maintain accurate records and claim histories in line with internal processes.

Documentation & Submissions

• Prepare and submit warranty-related documentation on behalf of the team.
• Upload and manage supporting documents such as invoices, repair orders, and approval forms.
• Ensure submissions meet required formats, timelines, and procedural standards.

Coordination & Support

• Support Warranty Specialists by preparing claims for review and adjudication.
• Liaise with internal teams to obtain missing or incomplete information.
• Manage incoming and outgoing correspondence related to warranty administration.
• Track claim statuses and follow up outstanding actions as required.

Compliance & Quality Control

• Perform quality checks on data entry and submissions to minimise rework and errors.
• Flag inconsistencies, missing information, or system issues to the Warranty team.
• Assist with audits and reporting by maintaining clean and reliable data.

About You

You don’t need automotive experience — what matters is how you work. You are:

Essential Traits

• Exceptionally detail-oriented with a high level of accuracy.
• Highly organised and able to manage repetitive tasks consistently.
• Comfortable working with systems, data entry, and structured processes.
• Reliable, methodical, and able to follow procedures precisely.
• Confident communicating clearly in writing (email-based communication).

Skills & Experience

• Previous experience in administration, data entry, claims processing, or office support roles.
• Strong working knowledge of Microsoft Word and Excel.
• Comfortable handling high volumes of information and meeting deadlines.
• Able to work collaboratively as part of a team while managing assigned tasks independently.

Why This Role Matters

• Ensures warranty claims are submitted correctly the first time.
• Reduces rework and workload on technical and warranty specialists.
• Improves turnaround times and data quality across the warranty function.
• Provides a clear pathway into more advanced warranty or operations roles.

What We Offer

• Entry to a growing automotive organisation with structured processes.
• Supportive team environment with training provided.
• Stable, process-driven role with clear responsibilities.
• Career development opportunities within Aftersales and Operations.