Warranty Administrator – Westar Trucks Derrimut

Patterson Cheney Group; Melbourne; On-site; AUD 65,000 - 85,000; Full time

Benefits offered by this job

Competitive salary + commissions

Overtime opportunities

Close to home location

Training and development

Career opportunities within group

Employee Assistance Program (EAP)

Vehicle/parts discounts

Bunnings PowerPass discounts

Job security

Award-winning culture

AIA Employer of the Year

Job summary

Westar Trucks Derrimut is seeking an experienced Warranty Administrator to process warranty claims accurately and efficiently, aligning with manufacturer requirements. You will work closely with our Service team to maximise recoveries and provide outstanding support to internal and external stakeholders.

The role suits those with dealership administration experience, a keen eye for detail, and strong organisational and communication skills. Experience with Pentana, DMS, or SAP is highly regarded.

Qualifications

• Experience in dealership administration and automotive environment.
• Strong attention to detail and accuracy.
• Excellent written and verbal communication skills.
• Able to work independently and with a team.
• Experience with warranty systems is a plus.

Responsibilities

• Process and manage warranty claims accurately and within required timeframes.
• Review warranty submissions to ensure compliance with manufacturer guidelines.
• Liaise with manufacturers and suppliers regarding claim approvals and reimbursements.
• Maintain accurate warranty records and supporting documentation.
• Monitor claim status and follow up on outstanding submissions.
• Work closely with Service Advisors and Technicians to ensure warranty repairs are documented.
• Stay updated with changing warranty procedures and manufacturer requirements.

Skills

Attention to detail

Time management

Communication skills

Independent and collaborative work

Dealership administration experience

Tools

Pentana

DMS

SAP

Job description

Posted: 23/10/2026

Closing Date: 23/11/2026

Job Type: Permanent - Full Time

Job Category: Warranty

At Westar Trucks Derrimut, we're looking for an experienced and organised Warranty Administrator to join our high-performing Service Department.

Whether your background is in heavy vehicles, trucks, or passenger vehicles, this is a fantastic opportunity to build your career with one of Australia's leading automotive and transport groups.

Why Join Us?

• Competitive salary package plus commissions
• Regular overtime opportunities available
• Work close to home in a modern, professional dealership environment
• Ongoing training and professional development
• Career development opportunities within a large and growing group
• Employee Assistance Program (EAP)
• Patterson Cheney Cars and Trucks discounts on vehicles, servicing, parts, and accessories
• Bunnings PowerPass offering discounts
• Job security with a successful family-owned business
• Supportive leadership team and award-winning culture
• AIA Employer of the Year 2023, 2024 & 2025

Job Description

About the Role
As our Warranty Administrator, you'll play a critical role in processing warranty claims accurately, efficiently, and in line with manufacturer requirements. Working closely with our Service team, you'll help maximise claim recoveries while delivering outstanding support to internal and external stakeholders.

Key Responsibilities

• Process and manage warranty claims accurately and within required timeframes
• Review warranty submissions to ensure compliance with manufacturer guidelines
• Liaise with manufacturers and suppliers regarding claim approvals and reimbursements
• Maintain accurate warranty records and supporting documentation
• Monitor claim status and follow up on outstanding submissions
• Work closely with Service Advisors and Technicians to ensure warranty repairs are correctly documented
• Keep up to date with changing warranty procedures and manufacturer requirements

Desired Skills and Experience

About You
The ideal candidate will bring dealership administration experience and a strong eye for detail.
You'll Have:

• Previous experience in a Warranty Administrator role within an automotive dealership (preferred)
• Experience in either light vehicle, truck, or heavy vehicle environments
• Exceptional attention to detail and accuracy
• Strong organisational and time management skills
• Excellent written and verbal communication skills
• The ability to work both independently and collaboratively
• Experience with Pentana, DMS and/or SAP (highly regarded)

Why Join Patterson Cheney?

Join a 3-time Employer of the Year with approximately 1,000 valued team members. We are proud to be one of Australia's largest automotive businesses, with multiple brands, including Isuzu Trucks, MAN, Western Star, Iveco Daily, Dennis Eagle, and light auto brands such as Toyota, Mercedes-Benz and Isuzu UTE. We have served our customers since 1915, and our success has been built on a strong foundation of customer service.

We take pride in being an equal opportunity employer looking to employ qualified candidates of any gender, race, religion or age with full rights to work in Australia. We will not be taking agency candidates.