Warm Reception & Intake Coordinator

Doable; City of Melbourne; On-site; AUD 55,000 - 70,000; Full time

Job summary

Doable Australia is hiring a Reception & Intake Support Officer for our brand-new Head Office in Somerville, VIC. You’ll be the first point of contact for participants, families, employees and visitors, delivering warm, organised and reliable service.

Join a busy, supportive team, manage enquiries, coordinate intake, and provide essential administration across Head Office. A Certificate III in Business or related field is advantageous and experience in disability or community services is valued.

Qualifications

• Experience in reception, administration or high-volume customer service.
• Ability to manage competing priorities in busy environments.
• Accurate data entry with strong attention to detail.
• Discretion handling confidential information.
• Ability to take enquiries through from start to finish.

Responsibilities

• Providing exceptional reception and customer service
• Responding to phone, email and in-person enquiries
• Supporting new client enquiries and referrals
• Coordinating intake information and following up documentation
• Providing administration support across Head Office
• Helping keep our workplace welcoming, organised and running smoothly
• Supporting approved social media and communications activity

Skills

Reception & customer service

Prioritisation & multitasking

Data entry & accuracy

Discretion with confidentiality

End-to-end enquiries handling

Education

Certificate III in Business / Business Administration or related field

Tools

Microsoft Office

Outlook

Word

Excel

Teams

Job description

Doable Australia is hiring a Reception & Intake Support Officer for our brand-new Head Office in Somerville, VIC. You’ll be the first point of contact for participants, families, employees and visitors, delivering warm, organised and reliable service.

Join a busy, supportive team, manage enquiries, coordinate intake, and provide essential administration across Head Office. A Certificate III in Business or related field is advantageous and experience in disability or community services is valued.