Aged Care Intake & Onboarding Coordinator

Beenleigh & Districts Senior Citizens Centre; Logan City; On-site; AUD 55,000 - 75,000; Full time

Job summary

Beenleigh & Districts Senior Citizens Centre in Beenleigh, QLD, is seeking a dedicated Support at Home Intake Officer. This full-time role handles enquiries, referrals and onboarding for aged care services, ensuring a welcoming and efficient first experience for clients and families.

You will manage intake processes, coordinate appointments, and collaborate with Care Partners and internal teams to deliver high-quality, client-centered service. A proactive, empathetic approach is essential.

Qualifications

• Experience in aged care, community services or a client-focused environment.
• Strong customer service and administration skills.
• Excellent verbal and written communication.
• Ability to manage multiple enquiries and priorities with accuracy.

Responsibilities

• Managing incoming enquiries and referrals for Support at Home services.
• Providing clear and friendly information about YLC's services to prospective clients and families.
• Supporting clients through intake and onboarding from initial enquiry to service commencement.
• Reviewing referral and client information and obtaining/recording required documentation.
• Liaising with clients, families, Care Partners and internal teams.
• Coordinating initial appointments, assessments and onboarding activities.
• Assisting clients to understand available services and next steps in their aged care journey.
• Maintaining accurate client information in management systems.

Skills

Customer service

Administration

Communication

Organisation

Attention to detail

Multitasking

Empathy

Tools

MS Office

Client management systems

Job description

Beenleigh & Districts Senior Citizens Centre in Beenleigh, QLD, is seeking a dedicated Support at Home Intake Officer. This full-time role handles enquiries, referrals and onboarding for aged care services, ensuring a welcoming and efficient first experience for clients and families.

You will manage intake processes, coordinate appointments, and collaborate with Care Partners and internal teams to deliver high-quality, client-centered service. A proactive, empathetic approach is essential.