Warehouse Team Lead (2IC) - Dispatch & Customer Service

Harvey Norman Ltd; Liverpool City Council; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Generous staff discounts

Career progression support

Rewards for good performance

Flexible work environment

Job summary

Harvey Norman Liverpool Warehouse Team is seeking a dedicated 2IC with a strong focus on customer service and warehouse operations. The role involves coaching staff, coordinating dispatch and receipt of orders, and liaising with customers to ensure excellent service.

Flexibility to work weekends and late shifts, plus a valid forklift license (preferred), will support success in this fast-paced retail logistics environment with strong career progression opportunities.

Qualifications

• Customer service focus with ability to liaise with customers.
• Coaching and guiding staff to maintain service standards.
• Strong communication and teamwork abilities.
• Organised, with good time management and attention to detail.
• Experience in warehouse operations and order handling.

Responsibilities

• Oversee dispatching and receiving of orders and loadings.
• Coach and motivate warehouse staff to deliver great service.
• Liaise with customers to resolve inquiries and ensure satisfaction.
• Ensure efficient distribution of goods and timely loading of trucks.
• Adhere to WH&S policies and drive continuous improvement.

Skills

Customer service

Team leadership

Communication

Time management

Warehouse operations

Forklift license

Drivers license

Job description

Harvey Norman Liverpool Warehouse Team is seeking a dedicated 2IC with a strong focus on customer service and warehouse operations. The role involves coaching staff, coordinating dispatch and receipt of orders, and liaising with customers to ensure excellent service.

Flexibility to work weekends and late shifts, plus a valid forklift license (preferred), will support success in this fast-paced retail logistics environment with strong career progression opportunities.