Warehouse Manager

Powerhouse Supplements; Sydney; On-site; AUD 85,000 - 110,000; Full time

Job summary

Powerhouse Supplements is seeking an organised Warehouse Manager to lead day-to-day operations and ensure orders are picked, packed and dispatched accurately and on time. You will work hands-on with the warehouse team, drive improvements in processes and maintain high service levels in a fast-paced environment.

Ideally you bring proven warehouse management or team-leadership experience, strong inventory knowledge and a practical leadership style.

Qualifications

• Experience in warehouse management or leading a team.
• Strong inventory-management and fulfilment knowledge.
• Hands-on leadership style.
• Excellent organisation and attention to detail.
• Strong customer-service and problem-solving skills.
• Ability to lead a team in a fast-paced environment.

Responsibilities

• Lead daily picking, packing and dispatch operations.
• Improve warehouse processes, productivity and order accuracy.
• Receive and check incoming stock.
• Manage cycle counts, stocktakes and discrepancies.
• Monitor stock levels and manage inventory purchasing and replenishment.
• Handle online-order enquiries, complaints, returns and refunds.
• Resolve courier, delivery and fulfilment issues.
• Supervise warehouse staff and maintain accountability.
• Keep the warehouse clean, organised, safe and WHS compliant.
• Monitor KPIs such as dispatch times, order accuracy and inventory accuracy.

Skills

Warehouse management

Inventory management

People leadership

Organisational skills

Customer service

Problem solving

Attention to detail

Fast-paced environment

Job description

Is a leading Australian sports nutrition retailer, helping customers access the latest and most innovative supplements on the market.

Built on fitness, community and value, we’re passionate about creating an exceptional shopping experience both online and in-store. Our team takes pride in delivering knowledgeable service, genuine customer care and outstanding value to the communities we serve.

We’re a growing, fast-paced business looking for motivated people who share our commitment to high standards, teamwork and continuous improvement. At Powerhouse Supplements, you’ll have the opportunity to make a real impact and grow with a brand that is genuinely passionate about helping customers achieve their health and fitness goals.

About the role

As Warehouse Manager, you’ll lead the day-to-day warehouse operation and play a key role in servicing Powerhouse Supplements’ online customers. You’ll be responsible for ensuring every online order is picked, packed and dispatched accurately and on time, while resolving fulfilment, delivery, return and customer-service issues when they arise.

Working in a fast-moving consumer goods environment, you’ll manage the flow of stock from receiving and inventory control through to dispatch. This is a hands-on management role where you’ll work alongside the warehouse team, maintain high service standards and take ownership of warehouse performance.

What you’ll be responsible for

• Leading daily picking, packing and dispatch operations
• Improving warehouse processes, productivity and order accuracy
• Receiving and checking incoming stock
• Managing cycle counts, stocktakes and inventory discrepancies
• Monitoring stock levels and managing inventory ordering, purchasing and replenishment
• Handling online-order enquiries, complaints, returns and refunds
• Resolving courier, delivery and fulfilment issues
• Supervising warehouse staff and maintaining accountability
• Keeping the warehouse clean, organised, safe and WHS compliant
• Monitoring KPIs such as dispatch times, order accuracy and inventory accuracy

What we’re looking for

• Warehouse management or team-leadership experience
• Strong inventory-management and fulfilment knowledge
• A practical, hands-on leadership style
• Excellent organisation and attention to detail
• Strong customer-service and problem-solving skills
• The ability to lead a team in a fast-paced environment
• A reliable and accountable approach to work
• Supplement Knowledge is desirable but not required.

If you’re an organised, dependable leader who takes pride in running an efficient warehouse, we’d like to hear from you.