Warehouse Administration Officer

O'Brien; Sydney; On-site; AUD 36,000 - 50,000; Full time

Benefits offered by this job

Ongoing training

Career pathways

Incentive programs

Volunteer leave

Employee discounts

Job summary

O’Brien® Glass in Sydney is seeking a Warehouse Administrator with strong Customer Service to support our Wholesale team at the Padstow Distribution Centre. You’ll help deliver warm, professional service to Wholesale customers and assist with warehouse administration.

Duties include stock checks, EFTPOS processing, creating pick slips, invoicing, basic reporting and arranging transport, while building strong internal and external relationships.

Qualifications

• Experience in Administration and/or Customer Service, ideally in warehouse or distribution environment.
• Excellent communication, time management and attention to detail.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint).

Responsibilities

• Provide warm, professional customer service face-to-face and over the phone.
• Check stock availability using internal systems.
• Process EFTPOS payments and create pick slips.
• Complete invoicing and basic reporting.
• Book and coordinate transport as required.
• Maintain strong internal and external relationships.

Skills

Customer service

Administration

Microsoft Office

Tools

Medius

Internal systems

Job description

Are you wanting to work for an organisation that values their people, invests in communities and has a commitment to our environment? Do you share a passion for maintaining a continual focus on Making a Difference with Real Care to customers and employees? If this sounds like you, then we have your next opportunity.

O’Brien® Glass are seeking an experienced Warehouse Administrator with strong Customer Service capability to support our Wholesale team at the Padstow Distribution Centre. If you thrive in a fast‑paced environment, enjoy helping customers and want genuine career growth, this role offers an exciting opportunity.

You’ll play a key role in delivering excellent service to Wholesale customers purchasing glass products, while supporting smooth warehouse operations and administration.

Why Build Your Career with O’Brien®

$31.11 per hour + Super

Dayshift: 7:00am–3:00pm, with flexibility when operational needs change

Ongoing training, development and internal career pathways

Supportive, inclusive team culture

Incentive & recognition programs

Community service & volunteering leave

Employee discounts across O’Brien® services & partner brands

What You’ll Be Doing

Provide warm, professional customer service face‑to‑face and over the phone

Check stock availability using internal systems

Process EFTPOS payments

Create and confirm pick slips

Complete invoicing and basic reporting

Book and consign transport when required

Build strong internal and external stakeholder relationships

Additional Responsibilities

Alongside core warehouse administration, you will also:

Support Emergency Freight by preparing paperwork, labels and ensuring same‑day dispatch requirements are met

Manage invoice processing (Medius), including coding, tracking, updating files and resolving discrepancies

Process Wholesale credit notes, confirm returns and assist with specific Wholesale admin tasks when required

Coordinate and maintain timesheets for casual employees and support timesheet administration across the DC

Arrange driver accommodation bookings and maintain accurate records

Assist with new starter and casual onboarding, including induction paperwork and documentation

Undertake cross‑training in Containers, developing capability to support container workflows and provide coverage when needed

Provide general DC administrative support, including data entry, reporting, filing and assisting other teams during busy periods

About You

Excellent written and verbal communication skills

Previous experience in Administration and/or Customer Service (ideally within a warehouse or distribution environment)

Strong customer service capability

Ability to thrive in a fast‑paced environment

Excellent time management and attention to detail

Proficiency in Microsoft Office (Word, Excel, PowerPoint)

Able to work autonomously and collaboratively

A desire to learn, grow and build your career with O’Brien® Glass

The Perks

Friendly and supportive team

Ongoing learning and development

Reward and recognition programs

You must have Full Australian Work Rights to be considered.

At O'Brien®, we put our customer at the heart of everything that we do, serving more than 360,000 Customers each year, 24 hours a day, 7 days a week, 365 days a year. O'Brien® is also part of Belron®, worldwide leader in vehicle glass repair, replacement and re‑calibration services, operating in 40 countries across 6 continents

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