Warehouse Administration Officer

O'Brien Glass Industries Limited; Sydney; On-site; AUD 61,000 - 70,000; Full time

Benefits offered by this job

Ongoing training

Career pathways

Employee discounts

Volunteer leave

Job summary

O’Brien Glass Industries Limited is recruiting a Warehouse Administrator for the Sydney distribution team. The role focuses on delivering excellent customer service to wholesale customers and supporting smooth warehouse operations from Padstow.

You will manage stock checks, invoicing, reporting and basic admin tasks while building strong internal and external relationships. This is a Monday–Friday, dayshift role with training and clear career pathways.

Qualifications

• Prior Administration or Customer Service experience (warehouse/distribution preferred).
• Proficient in Microsoft Office (Word/Excel) and data entry.
• Able to check stock availability using internal systems and process payments.

Responsibilities

• Provide warm, professional customer service face-to-face and over the phone.
• Check stock availability using internal systems.
• Process EFTPOS payments.
• Complete general administration duties and maintain stock spreadsheets.
• Create and confirm pick slips, invoicing and basic reporting.
• Book and coordinate transport as required.

Skills

Customer service

Administration

Microsoft Office

Stock checking

Data entry

Tools

Medius

Microsoft Office

Excel

PowerPoint

Job description

Are you wanting to work for an organisation that values their people, invests in communities and has a commitment to our environment? Do you share a passion for maintaining a continual focus on Making a Difference with Real Care to customers and employees? If this sounds like you, then we have your next opportunity.

– Sydney Distribution Centre | $31.11ph + Super | Monday–Friday O’Brien® Glass are seeking an experienced Warehouse Administrator with strong Customer Service capability to support our Wholesale team at the Padstow Distribution Centre. If you thrive in a fast‑paced environment, enjoy helping customers and want genuine career growth, this role offers an exciting opportunity. You’ll play a key role in delivering excellent service to Wholesale customers purchasing glass products, while supporting smooth warehouse operations and administration.

Why Build Your Career with O’Brien®

• $31.11 per hour + Super
• Dayshift: 7:00am–3:00pm, with flexibility when operational needs change
• Ongoing training, development and internal career pathways
• Supportive, inclusive team culture
• Incentive & Recognition programs
• Community service & volunteering leave
• Employee discounts across O’Brien® services & partner brands
• Future relocation to our Badgerys Creek National Distribution Centre (2027) — a modern, purpose‑built facility supporting long‑term growth

What You’ll Be Doing

• Provide warm, professional customer service face‑to‑face and over the phone
• Check stock availability using internal systems
• Process EFTPOS payments
• Complete general administration duties
• Maintain accurate stock spreadsheets
• Create and confirm pick slips
• Complete invoicing and basic reporting
• Book and consign transport when required
• Build strong internal and external stakeholder relationships

Additional Responsibilities

• Support Emergency Freight by preparing paperwork, labels and ensuring same‑day dispatch requirements are met
• Manage invoice processing (Medius), including coding, tracking, updating files and resolving discrepancies
• Process Wholesale credit notes, confirm returns and assist with specific Wholesale admin tasks when required
• Coordinate and maintain timesheets for casual employees and support timesheet administration across the DC
• Arrange driver accommodation bookings and maintain accurate records
• Assist with new starter and casual onboarding, including induction paperwork and documentation
• Undertake cross‑training in Containers, developing capability to support container workflows and provide coverage when needed
• Provide general DC administrative support, including data entry, reporting, filing and assisting other teams during busy periods

About You

• Excellent written and verbal communication skills
• Previous experience in Administration and/or Customer Service (ideally within a warehouse or distribution environment)
• Strong customer service capability
• Ability to thrive in a fast‑paced environment
• Excellent time management and attention to detail
• Proficiency in Microsoft Office (Word, Excel, PowerPoint)
• Able to work autonomously and collaboratively
• A desire to learn, grow and build your career with O’Brien® Glass

The Perks

• Friendly and supportive team
• Ongoing learning and development
• Reward and recognition programs
• Genuine career development opportunities

You must have Full Australian Work Rights to be considered.

At O'Brien®, we put our customer at the heart of everything that we do, serving more than 360,000 Customers each year, 24 hours a day, 7 days a week, 365 days a year. O'Brien is also part of Belron®, worldwide leader in vehicle glass repair, replacement and recalibration services, operating in 40 countries across 6 continents.

Founded in February 1924 by Frank G. O’Brien on Allen Street, Waterloo, O’Brien® began as a silvering business with a strong commitment to customer satisfaction and employee well-being. Over the years, we’ve grown to become Australia’s leading vehicle glass repair and replacement company. Today, O’Brien® operates nationwide, offering a wide range of automotive care products and services to both retail and wholesale customers. Each year, we serve over 360,000 motorists, 24 hours a day, 7 days a week, 365 days a year. Our expertise extends beyond vehicles - since 1924, O’Brien® also has been a trusted provider of quality glass products and services for Australian homes and businesses. Our tailored glazing solutions are designed to meet the unique needs of every customer. In 2018 O'Brien® and Laser & Electrical Plumbing untied their expertise, giving rise to O'Brien Plumbing and Electrical enabling O'Brien® to offer a complete range of a complete range of products and services across Australia. O'Brien® is also part of Belron®, a global leader in vehicle glass repair, replacement, and recalibration, operating in over 40 countries across 6 continents. At O'Brien®, we put our customer at the heart of everything that we do, maintaining a continual focus on Making a Difference with Real Care to our customers and employees.