Waitstaff - Call Me Mamma

Feros Hotel Group; Sydney; On-site; AUD 30,000 - 39,000; Full time

Benefits offered by this job

Flexible roster

Staff discounts across Feros venues

Team events

Career progression

Job summary

Call Me Mamma, Cronulla, is seeking a friendly Waitstaff team member to deliver an exceptional dining experience from arrival to departure. You will greet and seat guests, present menus, take orders and ensure attentive service in a fast-paced Italian dining environment.

The role requires a current RSA certificate, at least 1 year of hospitality experience, strong communication and teamwork, and a flexible roster including evenings, weekends and public holidays.

Qualifications

• RSA certificate is required.
• Minimum 1 year hospitality experience.
• Strong communication and interpersonal skills.
• Ability to work in a team and independently.

Responsibilities

• Greeting and seating guests.
• Presenting menus and making recommendations.
• Taking accurate food and beverage orders.
• Delivering food and beverages promptly and professionally.
• Ensuring guests receive attentive service throughout their dining experience.
• Clearing and resetting tables to restaurant standards.
• Assisting with restaurant setup and close-down procedures.
• Maintaining a clean, organised and welcoming dining environment.
• Working collaboratively with the kitchen and broader front of house team to deliver outstanding service.

Skills

RSA Certificate

Hospitality experience

Strong communication

Teamwork

Job description

The Feros Group is a leading hospitality group that was founded in the early 1970s and currently operates 10 successful destinations across the Sutherland Shire, Sydney CBD and NSW South Coast. As we continue to grow with new venues in the pipeline, we remain committed to the values of family, community and exceptional hospitality.

About Call Me Mamma

Located within Parc Pavilion in the heart of Cronulla, Call Me Mamma is a vibrant Italian dining experience that brings people together over authentic food, warm hospitality and memorable experiences. From long lunches and family dinners to celebrations with friends, our team takes pride in delivering genuine service and creating moments that keep guests coming back.

If you're passionate about hospitality, love working with people and thrive in a fast-paced restaurant environment, we'd love to hear from you.

What is the role?

As a Waitstaff team member at Call Me Mamma, you will play a key role in delivering an exceptional dining experience from the moment guests arrive until they leave. You will be passionate about service, attentive to detail and committed to creating memorable experiences for every guest.

Your day-to-day responsibilities will include:

Greeting and seating guests

Presenting menus and making food and beverage recommendations

Taking accurate food and beverage orders

Delivering food and beverages efficiently and professionally

Ensuring guests receive attentive service throughout their dining experience

Clearing and resetting tables to restaurant standards

Assisting with restaurant setup and close-down procedures

Maintaining a clean, organised and welcoming dining environment

Working collaboratively with the kitchen and broader front of house team to deliver outstanding service

What is needed to be successful in this role?

Current Responsible Service of Alcohol (RSA) Certificate

Previous restaurant waitstaff experience preferred

Minimum 1 year hospitality experience

Reliable, positive and energetic attitude with a genuine passion for customer service and hospitality

Strong communication and interpersonal skills

Ability to work well within a team and independently when required

Strong attention to detail and ability to multi-task

Availability to work a flexible roster including weekdays, evenings, weekends and public holidays

Please note that weekend, evening and public holiday availability is essential.

What can we offer you?

A flexible roster to complement your lifestyle, studies or other commitments

Generous staff discounts across all Feros Group venues

Excellent workplace culture with regular social and team events

Career progression within a growing hospitality group that is passionate about promoting from within

The opportunity to work in one of Cronulla's most exciting hospitality destinations