Wagering Services Pro – Customer Support (Part-Time)

Amused Group; Melbourne; On-site; AUD 34,000 - 44,000; Part time

Benefits offered by this job

$1,200 annual wellness allowance

Barista-made coffee and catered lunches provided three days per week

Fast-paced, innovative and inclusive workplace culture

Job summary

A leading wagering services provider in Melbourne is seeking a Wagering Services Officer. The role requires outstanding attention to detail and excellent customer service skills. Candidates should be able to thrive in a team environment, work flexible hours, and possess a passion for racing and sports. This entry-level part-time position offers a vibrant culture, competitive pay, and various employee benefits.

Qualifications

• Experience in a customer service role and/or sales in a telephone environment.
• Basic knowledge of wagering and the wider industry is beneficial.
• Capacity to work calmly and efficiently under pressure.

Responsibilities

• Respond to live chats, emails, and phone calls.
• Assist customers over the phone and via other communication channels.
• Collaborate with traders and operational teams.
• Monitor front‑end website performance and functionality.

Skills

Customer service experience

Technologically savvy

Calm under pressure

Analytical skills

Job description

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