Remote Customer Support Officer – Disability Services

WKFC - GEELONG WEST; Geelong; Hybrid; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Work from home

Dandenong contact centre VIC

Job summary

WKFC - GEELONG WEST is seeking a Customer Contact Officer in Geelong, Victoria. The role involves responding to inbound calls and emails about support and services for our clients in the public service, following procedures, and logging interactions in our systems.

You'll work with a dedicated team and receive comprehensive training, with flexible benefits including work-from-home options and potential to work from the Dandenong contact centre VIC.

Qualifications

• Clear written and verbal communication skills
• Empathy, resilience and a genuine desire to help others
• Willingness to learn how to navigate multiple screens and information systems
• Comfortable working within structured procedures and guidelines

Responsibilities

• Respond to inbound calls and email inquiries regarding support and services related to our clients' public service
• Navigate operating procedures and knowledge articles to provide timely and accurate information to customers
• Summarise customer interactions in our operating systems and keep records up to date

Job description

WKFC - GEELONG WEST is seeking a Customer Contact Officer in Geelong, Victoria. The role involves responding to inbound calls and emails about support and services for our clients in the public service, following procedures, and logging interactions in our systems.

You'll work with a dedicated team and receive comprehensive training, with flexible benefits including work-from-home options and potential to work from the Dandenong contact centre VIC.