VP, Customer Solutions Center — Australasia

Mastercard Inc.

St Leonards

On-site

AUD 250,000 - 380,000

Full time

2 days ago

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Job summary

Mastercard Australasia is seeking a Senior Vice President, Customer Solutions Lead to shape and deliver data-driven, scalable solutions for our customers across Australia, New Zealand and the Pacific Islands. You will lead a cross-functional team of solutions architects, product specialists and digital/customer teams, translating market strategy into actionable offerings.

You will partner with market leadership to prioritize opportunities, drive enterprise pricing, and ensure strong stakeholder

Qualifications

Strong market intelligence and industry trend analysis.
Deep understanding of regional Mastercard products and solutions.
Solid product management knowledge and delivery experience.
Knowledge of AI, agile methods and modern technology trends.
Detailed payments experience in issuing, acquiring, fintech.

Responsibilities

Understand market strategy and translate it into customer solutions.
Prioritize opportunities with market president and align with strategic goals.
Lead and empower solution architects and product specialists to deliver value.
Support account planning, opportunity identification, and frontline sales solutioning.
Meet with customers to understand needs and inform pitches.
Manage capacity and focus of CS center resources to optimize opportunities.
Build agile squads for complex opportunities and RFPs.