Senior Vice President, Customer Solutions Center, Australasia

Australia: Mastercard Asia/Pacific (Australia) Pty Ltd; St Leonards; Vor Ort; AUD 350.000 - 600.000; Vollzeit

Zusammenfassung

Mastercard Inc. is seeking a Senior Vice President, Customer Solutions Lead for Australasia.

You will shape strategic customer solutions, lead cross-functional squads, and align market opportunities with Mastercard's suite of products and services to drive growth across Australia, New Zealand, and Pacific Islands. You will collaborate with market presidents, manage budgets and resources, mentor leaders, and translate market strategy into scalable, data-driven solutions that enhance customer

Qualifikationen

• Strong understanding of industry trends and market intelligence.
• Knowledge of MA products, services, and solutions.
• Solid product management knowledge.
• Understanding of AI and agile methodologies.
• Payments experience in issuing, acquiring, fintech.
• Ability to link market developments to MA offerings.
• Strong leadership and cross-functional management.
• Proven ability to influence others.
• High energy and leadership; manage diverse teams.
• Strong analytical and financial understanding.
• Good understanding of APIs and product tech.
• Strong interpersonal and negotiation skills.
• Exceptional stakeholder management.

Aufgaben

• Understand overall market strategy, industry trends, and customer needs for all segments in a geography.
• Prioritize opportunities with the market president.
• Compile solutions to deliver meaningful value for MA customers.
• Empower account managers and business developers; support planning and solutioning.
• Meet customers to support pitches and understand their needs.
• Manage capacity and focus of solution architects and product specialists.
• Build agile squads for complex opportunities with the right resources.
• Identify and allocate required architects and specialists.
• Coordinate resources from other CSCs as needed.
• Involve enabling functions (legal, finance, etc.) for solutioning.
• Drive pricing strategy and inform commercial propositions for complex solutions.
• Track squad performance and take corrective actions.
• Provide market intelligence to Product Management and Development.
• Advance Mastercard strategic solutions to fit local ecosystems.
• Share best practices with other CSCs and drive customer value.

Kenntnisse

Industry trends

MA products

Product management

AI & agile

Payments

Leadership

Stakeholder mgmt

Negotiation

Financial understanding

APIs

Interpersonal skills

Influence

Jobbeschreibung

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary Senior Vice President, Customer Solutions Center, Australasia Senior Vice President - Customer Solutions Lead Australasia

The Customer Solutions Center is a new structure which enables Mastercard to develop better solutions & bundles for prioritized customer segments in markets. It is basically the housing for all Mastercard capabilities, and it aims to drive Mastercard growth, influence and revenue by creating and selling compelling data-driven, scalable needs-based solutions to new and existing customers by tapping Mastercard’s extensive toolbox of product and service offerings.

The Customer Solutions Lead is both a strategic and execution driven role that understands market, segments and customer needs, translates market strategy to solutions for frontline, coordinates efficient resourcing against priorities, and enables knowledge sharing. The role will be responsible for a broad range of functions and capabilities including Solutions Architects, Technical Architects, Digital & Consumer Solutions, Services.

Responsibility for Australia, New Zealand and Pacific Islands

The SVP – Customer Solutions Lead will report to the Australasia Division President.

Key Responsibilities

• Understand overall market strategy, industry trends, and customer needs for all segments in a given geography
• Works with market president to prioritize opportunities
• Responsible for compiling of solutions to deliver meaningful value for MA customer base
• Empowers AMs and BDs to farm and hunt. Supports account planning, opportunity identification, and solutioning for frontline sales
• Meets customers to support important pitches and understand their needs
• Manages the capacity and focus of the solution architects (SA) and product specialists within the customer solutions center to ensure that each prioritized opportunity gets the right level of support it requires
• Builds agile 'squads' for high or moderately complex opportunities/RFPs requiring multiple MA capabilities by staffing with the right resources
• Identifies the right solutions architects, product specialists and technical architects
• Request resources from other customer solutions centers in case of missing expertise for a specific opportunity
• Invites all enabling functions for support in solutioning in collaboration with AM / BD e.g. legal, finance etc.
• Drives the approach for enterprise level pricing and supports the SAs in developing the commercial propositions for complex solutions
• Tracks performance of agile 'squads' as well as resources in the Customer Solutions Center. Takes necessary actions to improve performance
• Provides market intelligence and requirements to regional Product Management and Product Development teams along with their associated product specialists
• Drives Mastercard strategic solutions / products in a holistic way to advance local payment ecosystem to ensure the current Mastercard strategic focus is executed at the market level
• Understands new products & capabilities working together with product specialists to ensure that information is shared and utilized across all customer solutions center resources
• Owns the agentic payments strategy
• Helps market development / segment heads with market intelligence and insights on demand for specific solutions across their segments
• Supports the integration of acquired capabilities into the customer solutions center and supports the responsible parties with rollout planning of the acquired capabilities into the given geography
• Shares best practices with other CSCs within and across the region to drive better customer experience and more relevant solutions
• Identifies gaps and requires additional investment in the customer solutions center based on evolving market needs – in collaboration with the relevant market heads

Required Skills

• Strong understanding of industry trends and market intelligence
• Good understanding of regionally relevant MA products, services, and solutions
• Solid product management knowledge and experience
• Knowledge of new technologies and methodologies and how they are being applied today - AI, agile
• Detailed payments experience in issuing, acquiring, fintech
• Ability to link market developments to implications on MA products and services
• Solid Leadership and cross functional team management experience
• A proven ability to influence and motivate others to achieve objectives
• High energy, strong people leadership, experience in leading diverse teams
• Strong analytical and financial understanding
• Good understanding of product technology and APIs
• Strong interpersonal skills - the ability to build rapport and credibility quickly across functions
• Strong negotiation skills with a proven track record in delivering commercial performance
• Exceptional stakeholder management skills

Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: Abide by Mastercard’s security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

Everyone wants easier ways to pay; we invent them. Checkout lines are slow; we speed them along. Merchants want more sales; we give them data and insights. People need financial access; we connect them. Corporate purchasing is complicated; we make it simple. Commuters are busy; we speed them on their way. Governments need greater efficiencies; we help create them. Small businesses are virtual; we give them access to a world of buyers. Retailers want to fight fraud; we provide the tools.