Volunteer & Visitor Admin Specialist (Hybrid)

Country Fire Authority; Melbourne; Hybrid; AUD 59,000 - 72,000; Full time

Benefits offered by this job

Hybrid work options

Job summary

Country Fire Authority is seeking a confident administrator at CFA Headquarters in Burwood East to create a welcoming experience for volunteers, visitors and staff. You will manage visitor passes, handle inquiries and support mail and stationery processes.

Strong administrative and customer service skills, plus proficiency in MS Office, are essential. This role offers hybrid work arrangements and opportunities to contribute to core community safety services.

Qualifications

• Experience in administration and customer service.
• Strong written and verbal communication.
• Proficiency with MS Office and database systems.
• Proactive, detail-oriented and able to work independently.

Responsibilities

• Visitor management and oversight of the visitor pass process.
• Handle a high volume of phone and email enquiries.
• Coordinate dispatch and delivery of mail, parcels and goods.

Skills

Interpersonal skills

Administration

Communication skills

Time management

Attention to detail

Tools

MS Office

Databases

Job description

Country Fire Authority is seeking a confident administrator at CFA Headquarters in Burwood East to create a welcoming experience for volunteers, visitors and staff. You will manage visitor passes, handle inquiries and support mail and stationery processes.

Strong administrative and customer service skills, plus proficiency in MS Office, are essential. This role offers hybrid work arrangements and opportunities to contribute to core community safety services.