Administration Support Officer

Country Fire Authority (CFA); Melbourne; Hybrid; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Meaningful Purpose

Work-Life Balance

Hybrid work options

Discounts

Wellbeing Focus

Member Assistance Program

Job summary

Country Fire Authority (CFA) is seeking an Administration Support Officer for the Planned Burn Taskforce based in Burwood East, VIC, with flexible options. You will maintain databases, process resource requests, match volunteers, distribute movement orders and track activity while supporting CFA’s burning programs and stakeholder needs.

The role requires strong written and verbal communication, planning, and reliability in a fast-paced environment.

Qualifications

• Experience coordinating volunteers and stakeholders.
• Ability to meet strict timelines.
• Proficient in MS Office and basic data management.

Responsibilities

• Maintain databases and action requests for resources.
• Match requests with volunteers and distribute movement orders.
• Record activities and administer financial needs of the Taskforce.

Skills

Verbal communication

Written communication

Planning & scheduling

Stakeholder coordination

Problem solving

Tools

Microsoft Outlook

Excel

Word

Job description

Country Fire Authority (CFA) – Burwood East VIC

20h ago , from Country Fire Authority (CFA)

• Location | HQ Burwood East with flexible options available
  
• Full Time | Fixed Term (ends 27.6.2027)
  

CFA is an emergency service that places the community at the centre of everything we do. We work to protect lives and property across Victoria, every hour of the day.

Our organisation is made up of employees working alongside more than 51,000 volunteers. We value the different skills, experience and viewpoints that people bring, because they strengthen how we operate and support the services Victorians rely on.

We aim to be a workplace where people feel supported to do meaningful work, develop professionally and contribute to outcomes that matter to the people and places we serve.

To learn more about who we are and the work we do, visit our About Us page.

About the project

The purpose of the Planned Burn Taskforce (PBT) project is to provide volunteer resources to support burning programs throughout the state of Victoria and to ensure that volunteer resources with the appropriate qualifications are available upon request and mobilised in a timely manner. The PBT team aims to build CFA capacity to undertake burning programs within CFA and Forest Fire Management Victoria.

About the role

The Administration Support Officer will work closely with the PBT Project Manager and will be the primary contact point for volunteers, internal and external stakeholders using the PBT. This position will be responsible for maintaining databases, actioning requests for resources, matching requests with volunteers, distributing movement orders, recording activities and administering financial needs of the Taskforce.

(A detailed position description is attached).

About you

This is a purposeful role where you will be contributing to CFA's planned burning programs and community safety. To be the successful candidate, you will be able to demonstrate:

• Ability to work proactively with minimal supervision and implement agreed procedures, as well as problem solve and develop solutions to unexpected barriers.
• Capacity to work in a challenging and demanding environment, with an ability to meet strict timelines.
• Ability to plan, and coordinate resource demands as requested.
• A high level of communication skill, both written and verbal.
• Experience in the use of software packages, including Microsoft Outlook, Excel and Word, with the ability to maintain databases and adopt new software as required.
• High level of organisational skills, needed to manage scheduling and provide logistical support to events and functions.
• Knowledge of CFA structure and operating.

If you enjoy working closely with volunteers and a range of stakeholders within a dynamic and fast paced operational environment, this could be the perfect next step for you!

Candidates located in regional Victoria will be considered and are encouraged to apply.

Why choose CFA

• Meaningful Purpose: Your contribution truly makes a difference
• Work-Life Balance: Paid parental leave, generous leave provisions
• Flexibility: Hybrid work options with flexible work arrangements
• Discounts: Emergency Memberlink discounts on various services
• Wellbeing Focus: Health Ready programs, flu vaccinations
• Member Assistance Program: Access support across 8 service pathways

Pre-employment Checks

Offers of employment will only be made to candidates who are able to successfully complete a Nationally Coordinated Criminal History Check, Working Rights Check and hold a valid Working with Children Check. You will also be required to provide at least two professional references.

What to expect from our recruitment process

CFA is committed to creating and maintaining a diverse, inclusive, and safe volunteer and work environment. Our aim is to have a volunteer and paid workforce that reflects the community it serves. First Nations people, women, people of all ages, with disabilities and culturally and linguistically diverse people are encouraged to apply.

If at any stage of the recruitment and selection process you require an alternative format to the application material or reasonable adjustment to the interview arrangements, please don't hesitate to contact the person listed on the ad or alternatively, email ***********@cfa.vic.gov.au

The Country Fire Authority (CFA) values your privacy. We will use the information you provide when you are applying for employment with us for the purpose of recruitment, selection, evaluation and appointment and to report on anonymised key metrics (e.g. diversity). The information we collect will be handled in accordance with privacy laws, including the Privacy and Data Protection Act 2014.You can view our Privacy Statement here. For access and correction of the information we have collected, contact ***********@cfa.vic.gov.au