Administration Support Officer Business Services

Country Fire Authority; Melbourne; Hybrid; AUD 59,000 - 72,000; Full time

Benefits offered by this job

Hybrid work options

Job summary

Country Fire Authority is seeking a confident administrator at CFA Headquarters in Burwood East to create a welcoming experience for volunteers, visitors and staff. You will manage visitor passes, handle inquiries and support mail and stationery processes.

Strong administrative and customer service skills, plus proficiency in MS Office, are essential. This role offers hybrid work arrangements and opportunities to contribute to core community safety services.

Qualifications

• Experience in administration and customer service.
• Strong written and verbal communication.
• Proficiency with MS Office and database systems.
• Proactive, detail-oriented and able to work independently.

Responsibilities

• Visitor management and oversight of the visitor pass process.
• Handle a high volume of phone and email enquiries.
• Coordinate dispatch and delivery of mail, parcels and goods.

Skills

Interpersonal skills

Administration

Communication skills

Time management

Attention to detail

Tools

MS Office

Databases

Job description

• PTA 2 | $65,457 pa plus 12% superannuation

  CFA is an emergency service that places the community at the centre of everything we do. We work to protect lives and property across Victoria, every hour of the day.

  Our organisation is made up of employees working alongside more than 51,000 volunteers. We value the different skills, experience and viewpoints that people bring, because they strengthen how we operate and support the services Victorians rely on.

  We aim to be a workplace where people feel supported to do meaningful work, develop professionally and contribute to outcomes that matter to the people and places we serve.

  To learn more about who we are and the work we do, visit our About Us page.

  About the Role

  We are looking for a confident and adaptable administrator to join our team and help create a welcoming experience for volunteers, members and visitors who are at the heart of CFA.

  Your responsibilities will include:

  • Visitor management and oversight of ‘visitor pass' process
  • Manage a high volume of phone and email enquiries
  • Coordinate the efficient dispatch and delivery of mail, parcels and other goods
  • Order and procure stationery and goods
  • Maintain and update processes and work instructions for the business area as required
  • Perform basic financial transactions, including purchase orders, receipt, and invoice processing, ensuring compliance with CFA standards
  • Records management, data entry and basic financial administration
  • Other ad hoc administrative and project improvement tasks as required

  A detailed position description is attached.

  About you

  Crucial to your success in this role will be your attention to detail, organisational and time management skills. You will demonstrate sound experience in the following areas:

  • Good interpersonal skills and ability to build good working relationships with key stakeholders
  • Administration skills and experience
  • Excellent computer literacy skills (including MS Office and databases)
  • Excellent communication and customer service skills
  • Demonstrated organisational and time-management skills
  • Ability to work proactively with minimal supervision
  • Drafting standard documents, correspondence and reports to a professional standard
  • Ability to work within a small and close-knit team with a focus on knowledge sharing

  If you are someone who maintains effective and co-operative relationships with internal and external customers and offers excellent customer service by delivering timely and professional responses, this opportunity may be for you. The successful candidate will be located at CFA Headquarters in Burwood East.

  Why choose CFA

  • Meaningful Purpose: Your contribution truly makes a difference
  • Work-Life Balance: Paid parental leave, generous leave provisions
  • Flexibility: Hybrid work options with flexible work arrangements
  • Discounts: Emergency Memberlink discounts on various services
  • Wellbeing Focus: Health Ready programs, flu vaccinations
  • Member Assistance Program: Access support across 8 service pathways

  Pre-employment Checks

  Off ers of employment will only be made to candidates who are able to successfully complete a Nationally Coordinated Criminal History Check, Working Rights Check and hold a valid Working with Children Check. You will also be required to provide at least two professional references.

  Applications close: 11:59pm 23 November 2026.

  CFA is committed to creating and maintaining a diverse, inclusive, and safe volunteer and work environment. Our aim is to have a volunteer and paid workforce that reflects the community it serves. First Nations people, women, people of all ages, with disabilities and culturally and linguistically diverse people are encouraged to apply.

  If at any stage of the recruitment and selection process you require an alternative format to the application material or reasonable adjustment to the interview arrangements, please don't hesitate to contact the person listed on the ad or alternatively, email [e-mail]

  The Country Fire Authority (CFA) values your privacy. We will use the information you provide when you are applying for employment with us for the purpose of recruitment, selection, evaluation and appointment and to report on anonymised key metrics (e.g. diversity). The information we collect will be handled in accordance with privacy laws, including the Privacy and Data Protection Act 2014. You can view our Privacy Statement here . For access and correction of the information we have collected, contact [e-mail]