Volunteer Admin & Visitor Support Specialist

Country Fire Authority (CFA); Melbourne; On-site; AUD 55,000 - 70,000; Full time

Benefits offered by this job

Hybrid work options

Flexible work arrangements

Employee assistance program

Job summary

Country Fire Authority (CFA) in Burwood East, VIC, is seeking a confident and adaptable Administration Support Officer to join Business Services. You will support volunteers, members and visitors with a welcoming experience while handling enquiries and coordinating mail, stationery orders and records.

The role requires strong attention to detail, excellent communication, and proficient MS Office skills. You will undertake basic financial transactions, data entry and process documentation, within

Qualifications

• Attention to detail, strong organisational and time-management abilities.
• Excellent interpersonal and customer service skills.
• Proficiency with MS Office and databases; strong written and verbal communication.
• Ability to draft standard documents, correspondence and reports to a professional standard.

Responsibilities

• Visitor management and oversight of visitor pass process.
• Manage a high volume of phone and email enquiries.
• Coordinate dispatch and delivery of mail, parcels and other goods.
• Order and procure stationery and goods.
• Maintain and update processes and work instructions for the business area.
• Perform basic financial transactions including purchase orders, receipts and invoice processing.
• Records management and data entry; basic financial administration.
• Support ad hoc administrative and project tasks.

Skills

Attention to detail

Organisational skills

Time management

Interpersonal skills

Administration skills

Customer service

Communication skills

Drafting documents

Tools

MS Office

Databases

Job description

Country Fire Authority (CFA) in Burwood East, VIC, is seeking a confident and adaptable Administration Support Officer to join Business Services. You will support volunteers, members and visitors with a welcoming experience while handling enquiries and coordinating mail, stationery orders and records.

The role requires strong attention to detail, excellent communication, and proficient MS Office skills. You will undertake basic financial transactions, data entry and process documentation, within