Volunteer Support & Recruitment Officer (Hybrid)

St Vincent De Paul; Melbourne; Hybrid; AUD 60,000 - 80,000; Full time

Job summary

St Vincent de Paul Society Victoria in Box Hill is seeking a dedicated Volunteer Support Officer to bolster volunteer recruitment, onboarding, engagement and retention across Victoria.

You will ensure timely communications, maintain volunteer databases, support teams and ensure compliance while working in a hybrid, full-time capacity. This role blends hands-on service with strong administrative excellence to support our community volunteers.

Qualifications

• Customer service or call centre experience.
• Demonstrated experience using MS Office suite and data management.
• Working knowledge of recruitment, onboarding and offboarding processes.
• Strong communication and listening skills with attention to detail.
• Exceptional time management and multitasking abilities.
• Understanding of volunteers and not-for-profit sector.

Responsibilities

• Support end-to-end volunteer recruitment activities including role scoping, advertising, sourcing, screening coordination and placement.
• Support the implementation of targeted attraction strategies to strengthen volunteer pipelines.
• Deliver onboarding and offboarding processes with appropriate communication and documentation.
• Facilitate compliance processes for volunteers and members and ensure the database is accurate.
• Respond to queries from volunteers and members with high-quality service.
• Contribute to ongoing development of volunteer systems, policies and reporting.
• Coordinate with central office, retail and membership teams to ensure timely onboarding and training.

Skills

Customer service

Call centre experience

Communication

Time management

Multitasking

Attention to detail

Team player / autonomous

Not-for-profit understanding

Education

Tertiary qualification in Human Resources, community services, business, volunteer management or related field

Tools

MS Office

Data management

Recruitment onboarding offboarding

Job description

St Vincent de Paul Society Victoria in Box Hill is seeking a dedicated Volunteer Support Officer to bolster volunteer recruitment, onboarding, engagement and retention across Victoria.

You will ensure timely communications, maintain volunteer databases, support teams and ensure compliance while working in a hybrid, full-time capacity. This role blends hands-on service with strong administrative excellence to support our community volunteers.