Volunteer Support Officer

St Vincent De Paul; Melbourne; Hybrid; AUD 60,000 - 80,000; Full time

Job summary

St Vincent de Paul Society Victoria in Box Hill is seeking a dedicated Volunteer Support Officer to bolster volunteer recruitment, onboarding, engagement and retention across Victoria.

You will ensure timely communications, maintain volunteer databases, support teams and ensure compliance while working in a hybrid, full-time capacity. This role blends hands-on service with strong administrative excellence to support our community volunteers.

Qualifications

• Customer service or call centre experience.
• Demonstrated experience using MS Office suite and data management.
• Working knowledge of recruitment, onboarding and offboarding processes.
• Strong communication and listening skills with attention to detail.
• Exceptional time management and multitasking abilities.
• Understanding of volunteers and not-for-profit sector.

Responsibilities

• Support end-to-end volunteer recruitment activities including role scoping, advertising, sourcing, screening coordination and placement.
• Support the implementation of targeted attraction strategies to strengthen volunteer pipelines.
• Deliver onboarding and offboarding processes with appropriate communication and documentation.
• Facilitate compliance processes for volunteers and members and ensure the database is accurate.
• Respond to queries from volunteers and members with high-quality service.
• Contribute to ongoing development of volunteer systems, policies and reporting.
• Coordinate with central office, retail and membership teams to ensure timely onboarding and training.

Skills

Customer service

Call centre experience

Communication

Time management

Multitasking

Attention to detail

Team player / autonomous

Not-for-profit understanding

Education

Tertiary qualification in Human Resources, community services, business, volunteer management or related field

Tools

MS Office

Data management

Recruitment onboarding offboarding

Job description

Job description

Posted Thursday 5 November 2026 at 1:00 pm | Expires Friday 13 November 2026 at 12:59 pm

Make a real difference

Be part of one of Victoria’s leading not-for-profits and help create meaningful change in the community every day.

Location

Box Hill

Work type

Full-time, Ongoing

Schedule

Monday to Friday 9:00am - 5:00pm

Salary

Competitive Salary + Tax reducing salary package

Working model

Hybrid

A little bit about you

You are a patient, values-driven communicator who enjoys helping people and takes pride in accurate, well-organised work. You are committed to the mission of St Vincent de Paul Society and have empathy for the work of the Society and its volunteers and members. You work well both in a team and autonomously and stay calm and composed when solving problems.

More specifically you will have:

• Customer service or call centre experience
• Demonstrated experience using the MS Office suite and data management
• Working knowledge of recruitment, onboarding and offboarding processes
• Strong communication and listening skills, with strong attention to detail
• Exceptional time management skills and the ability to multi-task and problem solve
• A good understanding of volunteers and volunteer-led organisations and an understanding of the not-for-profit sector
• A tertiary qualification in Human Resources, community services, business, volunteer management or a related field is desirable

About the role

As Volunteer Support Officer, you will support the Lead, Volunteer Recruitment and Engagement with volunteer recruitment, screening, onboarding, engagement and retention activities across St Vincent de Paul Society Victoria, VincentCare and VincentCare Community Housing. You will ensure volunteer programs are supported to achieve their strategic and operational objectives in an efficient, mission-focused and legally compliant manner.

The role has a strong focus on making sure all relevant information is available and communicated to volunteers, clearly and in a timely way, throughout their volunteer involvement cycle. You will help deliver excellent support to members and volunteers, enabling them to respond effectively to the most disadvantaged in our communities.

Want the full details? View the Position Description here

Key responsibilities

• Support end-to-end volunteer recruitment activities including role scoping, advertising, sourcing, screening coordination and placement, ensuring processes are timely, volunteer-centred and aligned to operational need
• Support the implementation of targeted attraction strategies to strengthen volunteer and membership pipelines
• Deliver onboarding and offboarding processes so volunteers and members receive appropriate communication and documentation
• Facilitate compliance processes for volunteers and members and ensure the volunteer and membership database is accurateRespond to queries and feedback from volunteers and members in a timely and accurate manner, delivering high-quality service and fostering a positive volunteer experience throughout the volunteer lifecycle
• Contribute to the ongoing development of volunteer systems, policies, tools and reporting
• Coordinate with central office, retail and membership teams so onboarding, induction and training are provided in a timely manner

Why join Vinnies?

• Not for profit salary packaging – increases your take-home pay
• Make an impact – support over 300,000 Victorians each year
• Opportunity to shape service delivery, organisational culture and implement key organisational strategy
• Flexible working arrangements
• A supportive and collaborative workplace environment focussed on supporting those in our community that are in need
• Purpose-led work – contribute to social justice every day

About us

For more than 170 years the St Vincent de Paul Society Victoria has been providing practical and compassionate support to people across Victoria who are doing it tough, whether that's struggling to put food on the table, pay for essentials, keep children at school, or keep a roof over their head. We help people from crisis through to rebuilding their lives with stability, dignity and hope. We believe every human life has inherent worth.

The St Vincent de Paul Society and its wide network of members and volunteers provide practical frontline support, advocacy and friendship for the most vulnerable members of our community. Key services include home visitation; Vinnies Shops; youth programs; soup vans; assistance for asylum seekers and refugees; education and tutoring; and professional accommodation and health services through VincentCare and community and social housing through VincentCare Community Housing. The St Vincent de Paul Society in Victoria has more than 11,000+ members and volunteers. Internationally, the Society operates in 149 countries and more than 950,000 members.

Want to know more?

www.vinnies.org.au/vic

/VinniesVictoria

/VinniesVictoria

LinkedIn – Vinnies Victoria

@VinniesVictoria

Important information

• Pre-employment checks are required (including National Police Check, Working With Children Check and right to work)
• We are committed to child safety
• We value diversity and inclusion and strongly encourage applications from Aboriginal and Torres Strait Islander peoples and people of all backgrounds

No agencies please.

Where good happens #Goodworks

Job details

Pay typeSalary

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Prospect St, Box Hill VIC 3128, Australia