Visits Coordination & Compliance Officer

Queensland Corrective Services; Brisbane; Presencial; AUD 60 000 - 75 000; Tempo integral

Resumo da oferta

Queensland Corrective Services is seeking a Visits Processing Officer to coordinate and process personal and accredited visitor applications at a correctional centre. You will input and maintain records, ensure confidentiality, and relay visit procedures to visitors while managing workflows and prioritising tasks.

The role involves handling visits scheduling, taking payments or approved items, and liaising with intelligence and custody staff as needed.

Qualificações

• Experience coordinating and processing visitor applications.
• Strong records management and confidential filing.
• Ability to answer public queries and liaise with prisoners' families.

Responsabilidades

• Undertake processing of visits bookings ensuring all visitors are approved.
• Input and maintain accurate computerised and hardcopy records of visitor details.
• Ensure confidentiality of all documentation handled and maintain a secure filing system.
• Relay information regarding visits procedure at the time of booking.
• Confirm booking on arrival of visitors.
• Direct visitors as required.
• Manage own work-flow by negotiating and confirming work priorities for completion.
• Answer queries from the public and relatives of prisoners.
• Provide information on visit times, days, duration and frequency.

Conhecimentos

Records management

Data entry

Confidentiality

Customer service

Office administration

Ferramentas

Microsoft Office

Descrição da oferta de emprego

Queensland Corrective Services is seeking a Visits Processing Officer to coordinate and process personal and accredited visitor applications at a correctional centre. You will input and maintain records, ensure confidentiality, and relay visit procedures to visitors while managing workflows and prioritising tasks.

The role involves handling visits scheduling, taking payments or approved items, and liaising with intelligence and custody staff as needed.