Visits Processing Officer

Queensland Corrective Services; Mareeba Shire; On-site; AUD 55,000 - 75,000; Full time

Job summary

Queensland Corrective Services in Mareeba invites applications for the Visits Processing Officer role. You will coordinate and process personal and accredited visitor applications and attendance at the correctional centre.

You will maintain records, handle confidential information, answer public enquiries, manage bookings, and liaise with custodial and sentence management staff to support visit procedures.

Responsibilities

• Undertake processing of visits bookings ensuring all visitors are approved.
• Input and maintain accurate computerised and hardcopy records of visitor details.
• Ensure confidentiality of all documentation handled and maintain a sure filing system.
• Relay information regarding visits procedure at time of booking.
• Confirm booking on arrival of visitors.
• Direct visitors as required.
• Manage own work-flow by negotiating and confirming work priorities for work completion in consideration of the needs of other officers.
• Answer queries from members of the general public and relatives and friends of prisoners.
• Provide information service relating to visit times, days, duration and frequency of visits.
• Maintain confidentiality when dealing with visitors.
• Receive monies and approved items of prisoner property from and to external parties.
• Maintain confidentiality.
• Liaise with intelligence, custodial and sentence management personnel in relation to individual prisoners as a component of the case and sentence management process.

Job description

Queensland Corrective Services – Mareeba QLD

In this role you will be responsible for co-ordinating and processing personal and accredited visitor applications and attendance at the correctional centre.

In this role you will be responsible for co-ordinating and processing personal and accredited visitor applications and attendance at the correctional centre.

The primary accountabilities of the Visits Processing Officer include:

• Undertake processing of visits bookings ensuring all visitors are approved.
• Input and maintain accurate computerised and hardcopy records of visitor details.
• Ensure confidentiality of all documentation handled and maintain a sure filing system.
• Relay information regarding visits procedure at time of booking.
• Confirm booking on arrival of visitors.
• Direct visitors as required.
• Manage own work-flow by negotiating and confirming work priorities for work completion in consideration of the needs of other officers.
• Answer queries from members of the general public and relatives and friends of prisoners.
• Provide information service relating to visit times, days, duration and frequency of visits.
• Maintain confidentiality when dealing with visitors.
• Receive monies and approved items of prisoner property from and to external parties.
• Maintain confidentiality.
• Liaise with intelligence, custodial and sentence management personnel in relation to individual prisoners as a component of the case and sentence management process.

The role description provides the minimum requirements for the role. The incumbent may be required to undertake other duties as required outside of these primary accountabilities.

Applications to remain current for 12 months.

Job Ad Reference: QLD/704210/26

Closing Date: Thursday, 29th October 2026