Visits Processing Officer

Queensland Government; Brisbane; On-site; AUD 45,000 - 60,000; Full time

Job summary

Queensland Government is seeking a Visits Processing Officer to manage visitor bookings, maintain records, and ensure confidentiality in visitor handling. The role involves coordinating visits, guiding visitors, and liaising with relevant departments to support case management.

Applicants will handle public inquiries, manage workflow, and ensure accurate administration of visits, including cash handling where required.

Job description

The primary accountabilities of the Visits Processing Officer include:

• Undertake processing of visits bookings ensuring all visitors are approved.


• Input and maintain accurate computerised and hardcopy records of visitor details.


• Ensure confidentiality of all documentation handled and maintain a sure filing system.


• Relay information regarding visits procedure at time of booking.


• Confirm booking on arrival of visitors.


• Direct visitors as required.


• Manage own work-flow by negotiating and confirming work priorities for work completion in consideration of the needs of other officers.


• Answer queries from members of the general public and relatives and friends of prisoners.


• Provide information service relating to visit times, days, duration and frequency of visits.


• Maintain confidentiality when dealing with visitors.


• Receive monies and approved items of prisoner property from and to external parties.


• Maintain confidentiality.


• Liaise with intelligence, custodial and sentence management personnel in relation to individual prisoners as a component of the case and sentence management process.

Applications to remain current for 12 months.This work is licensed under a Creative Commons Attribution 3.0 Australia License.