Visits Processing Officer

Queensland Corrective Services; Brisbane; On-site; AUD 60,000 - 75,000; Full time

Job summary

Queensland Corrective Services is seeking a Visits Processing Officer to coordinate and process personal and accredited visitor applications at a correctional centre. You will input and maintain records, ensure confidentiality, and relay visit procedures to visitors while managing workflows and prioritising tasks.

The role involves handling visits scheduling, taking payments or approved items, and liaising with intelligence and custody staff as needed.

Qualifications

• Experience coordinating and processing visitor applications.
• Strong records management and confidential filing.
• Ability to answer public queries and liaise with prisoners' families.

Responsibilities

• Undertake processing of visits bookings ensuring all visitors are approved.
• Input and maintain accurate computerised and hardcopy records of visitor details.
• Ensure confidentiality of all documentation handled and maintain a secure filing system.
• Relay information regarding visits procedure at the time of booking.
• Confirm booking on arrival of visitors.
• Direct visitors as required.
• Manage own work-flow by negotiating and confirming work priorities for completion.
• Answer queries from the public and relatives of prisoners.
• Provide information on visit times, days, duration and frequency.

Skills

Records management

Data entry

Confidentiality

Customer service

Office administration

Tools

Microsoft Office

Job description

In this role you will be responsible for co-ordinating and processing personal and accredited visitor applications and attendance at the correctional centre.

The Primary Accountabilities Of The Visits Processing Officer Include

• Undertake processing of visits bookings ensuring all visitors are approved.
• Input and maintain accurate computerised and hardcopy records of visitor details.
• Ensure confidentiality of all documentation handled and maintain a sure filing system.
• Relay information regarding visits procedure at time of booking.
• Confirm booking on arrival of visitors.
• Direct visitors as required.
• Manage own work-flow by negotiating and confirming work priorities for work completion in consideration of the needs of other officers.
• Answer queries from members of the general public and relatives and friends of prisoners.
• Provide information service relating to visit times, days, duration and frequency of visits.
• Maintain confidentiality when dealing with visitors.
• Receive monies and approved items of prisoner property from and to external parties.
• Maintain confidentiality.
• Liaise with intelligence, custodial and sentence management personnel in relation to individual prisoners as a component of the case and sentence management process.

Applications to remain current for 12 months.

Occupational group Administration