Visits Processing Officer

Queensland Government; Cairns Regional; On-site; AUD 55,000 - 75,000; Full time

Job summary

Queensland Government is seeking a Visits Processing Officer to coordinate and process personal and accredited visitor applications for a correctional centre. The role involves handling bookings, maintaining confidential records, providing visit information, and coordinating with custodial and sentence management staff.

The incumbent may undertake additional duties as required. Applicants should be prepared to manage own workflow, handle inquiries, and ensure accurate record-keeping in a secure

Responsibilities

• Undertake processing of visits bookings ensuring all visitors are approved.
• Input and maintain accurate computerised and hardcopy records of visitor details.
• Maintain confidentiality of all documentation and ensure a secure filing system.
• Relay information regarding visits procedure at time of booking.
• Confirm bookings on arrival of visitors.
• Direct visitors as required.
• Answer queries from members of the public and relatives of prisoners.
• Provide information on visit times, days, duration and frequency of visits.

Job description

In this role you will be responsible for co-ordinating and processing personal and accredited visitor applications and attendance at the correctional centre.The primary accountabilities of the Visits Processing Officer include:Undertake processing of visits bookings ensuring all visitors are approved.Input and maintain accurate computerised and hardcopy records of visitor details.Ensure confidentiality of all documentation handled and maintain a sure filing system.Relay information regarding visits procedure at time of booking.Confirm booking on arrival of visitors.Direct visitors as required.Manage own work-flow by negotiating and confirming work priorities for work completion in consideration of the needs of other officers.Answer queries from members of the general public and relatives and friends of prisoners.Provide information service relating to visit times, days, duration and frequency of visits.Maintain confidentiality when dealing with visitors.Receive monies and approved items of prisoner property from and to external parties.Maintain confidentiality.Liaise with intelligence, custodial and sentence management personnel in relation to individual prisoners as a component of the case and sentence management process.The role description provides the minimum requirements for the role. The incumbent may be required to undertake other duties as required outside of these primary accountabilities.Applications to remain current for 12 months.Job Ad Reference: QLD/704210/26Closing Date: Thursday, 29th October 2026This work is licensed under a Creative Commons Attribution 3.0 Australia License.