Visitor Experience & Retail Host

Department of Planning, Housing and Infrastructure NSW; Sydney; Presencial; AUD 49.000 - 69.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Casual role

Based at Royal Botanic Garden Sydney

Descripción de la vacante

Department of Planning, Housing and Infrastructure NSW – Sydney CBD NSW is seeking a Visitor Services Officer for the Botanic Gardens of Sydney. This casual, customer‑facing role involves welcoming visitors, handling inquiries and processing retail and ticket sales at the Royal Botanic Garden Sydney.

You will engage with a diverse range of visitors, promote exhibitions and experiences, and support front‑of‑house operations while maintaining high standards of service and presentation.

Formación

• Experience in retail, visitor services, tourism, hospitality or another customer‑facing environment.
• Proactive approach to customer engagement and retail sales.
• Strong communication skills and a friendly, approachable manner.
• Experience with retail transactions, cash handling and digital booking or POS processes.
• Ability to work independently and take initiative.
• Strong organisation and adaptability, with the ability to handle high volumes.
• Flexibility to work outside normal hours and weekends when required.

Responsabilidades

• Answer enquiries and share information about exhibitions, events, tours and experiences.
• Process retail and ticket sales for visitors.
• Help keep the shop floor and Calyx exhibition space looking their best.
• Actively engage with visitors and turn conversations into sales opportunities.

Conocimientos

Retail experience

Customer service

Cash handling

POS systems

Descripción del empleo

Department of Planning, Housing and Infrastructure NSW – Sydney CBD NSW is seeking a Visitor Services Officer for the Botanic Gardens of Sydney. This casual, customer‑facing role involves welcoming visitors, handling inquiries and processing retail and ticket sales at the Royal Botanic Garden Sydney.

You will engage with a diverse range of visitors, promote exhibitions and experiences, and support front‑of‑house operations while maintaining high standards of service and presentation.