Casual Garden Visitor Experience Guide – Guided Tours

Department of Planning, Housing and Infrastructure NSW; Sydney; On-site; AUD 54,000 - 77,000; Part time

Benefits offered by this job

Casual opportunity

Flexible work options

Job summary

The Department of Planning, Housing and Infrastructure NSW invites applications for a Visitor Experience Guide at the Royal Botanic Garden Sydney. This casual role focuses on welcoming visitors and delivering engaging guided experiences that highlight the Gardens’ stories, collections and conservation values.

You will lead vehicle-based tours, provide friendly customer service, and adapt to outdoor conditions.

Qualifications

• Experience in visitor services, tourism, front-of-house or guiding, ideally within a tourism destination, cultural attraction or nature-based environment.
• Experience delivering guided, interpretive or educational experiences to groups and making information interesting and accessible for different audiences.
• Strong customer service and communication skills, with the confidence to engage visitors, respond to questions and resolve issues professionally.
• Ability to think quickly and adapt to changing visitor needs, busy periods, weather and other unpredictable conditions in an outdoor setting.
• Understanding of risk management and minimal-impact practices for guided experiences, along with heritage asset protection.

Responsibilities

• Welcome visitors to the Royal Botanic Garden Sydney and deliver engaging guided experiences that highlight the Gardens’ stories and conservation values.
• Deliver guided vehicle-based tours through the Garden, provide scripted interpretation and maintain safety and comfort in an outdoor setting.

Skills

Visitor services

Customer service

Communication skills

Guided tours

Job description

The Department of Planning, Housing and Infrastructure NSW invites applications for a Visitor Experience Guide at the Royal Botanic Garden Sydney. This casual role focuses on welcoming visitors and delivering engaging guided experiences that highlight the Gardens’ stories, collections and conservation values.

You will lead vehicle-based tours, provide friendly customer service, and adapt to outdoor conditions.