Guest Experience & Events Host (Casual)

Department of Planning, Housing and Infrastructure NSW; Sydney; On-site; AUD 49,000 - 69,000; Part time

Job summary

The Department of Planning, Housing and Infrastructure NSW – Sydney CBD NSW invites applications for a casual Visitor Services Officer based at the Royal Botanic Garden Sydney. Join the Botanic Gardens of Sydney and help visitors make the most of exhibitions, tours and experiences in a dynamic retail and events environment.

You will support retail and event operations, answer enquiries, and deliver exceptional customer service.

Qualifications

• Experience in retail, visitor services, hospitality or another customer‑facing environment.
• Proactive, customer‑focused approach to engagement and sales.
• Strong communication and interpersonal skills across diverse visitors.
• Ability to multitask and manage competing priorities in a fast‑paced setting.

Responsibilities

• Be one of the welcoming faces of the Botanic Garden of Sydney and support visitor, retail and event spaces.
• Answer enquiries and share information about exhibitions, events, tours and experiences.
• Process retail transactions and assist with event delivery as needed.
• Maintain high presentation standards and professionalism when engaging with visitors and stakeholders.

Skills

Retail experience

Visitor services

Hospitality

Event delivery

Customer-facing

Tools

POS systems

Job description

The Department of Planning, Housing and Infrastructure NSW – Sydney CBD NSW invites applications for a casual Visitor Services Officer based at the Royal Botanic Garden Sydney. Join the Botanic Gardens of Sydney and help visitors make the most of exhibitions, tours and experiences in a dynamic retail and events environment.

You will support retail and event operations, answer enquiries, and deliver exceptional customer service.