Visitor Services Officer - Events

Department of Planning, Housing and Infrastructure NSW; Sydney; On-site; AUD 49,000 - 69,000; Part time

Job summary

The Department of Planning, Housing and Infrastructure NSW – Sydney CBD NSW invites applications for a casual Visitor Services Officer based at the Royal Botanic Garden Sydney. Join the Botanic Gardens of Sydney and help visitors make the most of exhibitions, tours and experiences in a dynamic retail and events environment.

You will support retail and event operations, answer enquiries, and deliver exceptional customer service.

Qualifications

• Experience in retail, visitor services, hospitality or another customer‑facing environment.
• Proactive, customer‑focused approach to engagement and sales.
• Strong communication and interpersonal skills across diverse visitors.
• Ability to multitask and manage competing priorities in a fast‑paced setting.

Responsibilities

• Be one of the welcoming faces of the Botanic Garden of Sydney and support visitor, retail and event spaces.
• Answer enquiries and share information about exhibitions, events, tours and experiences.
• Process retail transactions and assist with event delivery as needed.
• Maintain high presentation standards and professionalism when engaging with visitors and stakeholders.

Skills

Retail experience

Visitor services

Hospitality

Event delivery

Customer-facing

Tools

POS systems

Job description

Department of Planning, Housing and Infrastructure NSW – Sydney CBD NSW

Be part of something bigger than the role itself

• Casual opportunity available in Events team
• Based in Royal Botanic Garden Sydney
• Hourly casual rate starting from $42.71 (Clerk Grade ½)

Join our team and shape your world in a workplace that empowers you to do your best work and build a meaningful career. In this role, you will contribute to shaping lives and communities across NSW, while shaping your own career. You will enjoy flexible work options, varied and impactful projects, and a vibrant, diverse team culture built on collaboration, inclusion and support. We are creating a workplace where everyone belongs and where you can balance work, life and wellbeing.

The role

Be one of the welcoming faces of the Botanic Garden of Sydney, helping visitors make the most of their experience while supporting the day-to-day operation of our visitor, retail and event spaces.

In this role, you will answer enquiries, share information about exhibitions, events, tours and other experiences, process retail, or assist with the delivery of events.

This is an hands-on, customer-facing roles suited to people who thrive in a fast-paced, dynamic environment and can confidently balance competing priorities. You will need to be proactive, adaptable and solutions-focused, with the ability to multitask, think on your feet and resolve challenges while maintaining a high standard of service. Whether supporting retail and visitor services or the delivery of events, you will build positive relationships with visitors, clients and stakeholders, communicate effectively and manage expectations with professionalism. The ability to remain calm under pressure, use initiative and work both independently and collaboratively is essential to success in these roles. Experience in hospitality and/or retail will be highly regarded.

For more information about this position, read the full Role Description: Visitor Services Officer

What you will bring to the role:

• Experience in retail, visitor services, hospitality, event delivery or another customer-facing environment, with confidence engaging with a diverse range of visitors, clients and stakeholders.
• A proactive approach to customer engagement, retail sales and event delivery, with the ability to identify opportunities, anticipate needs and contribute to positive commercial and customer outcomes.
• Strong communication and interpersonal skills, with the ability to provide clear information, build positive relationships, manage client and stakeholder expectations, and resolve issues professionally.
• Strong organisational and multitasking skills, with the ability to manage competing priorities, work to deadlines and remain calm under pressure in a fast-paced environment.
• A proactive, solutions-focused mindset, with the ability to think on your feet, troubleshoot challenges and take initiative to ensure smooth day-to-day operations and successful event delivery.
• The ability to work independently with limited supervision, while collaborating effectively with colleagues, clients, suppliers and other stakeholders to achieve shared outcomes.
• Experience with retail transactions, cash handling and point-of-sale systems will be beneficial, along with the confidence to quickly learn relevant systems and technology.
• A strong customer service focus and attention to detail, with a commitment to maintaining high presentation standards across retail, visitor and event spaces.
• Flexibility to work outside normal business hours and on weekends when required, particularly to support the delivery of private and corporate events.

What is an essential requirement:

• Ability to work outside of normal working hours and on weekends if required.

About Us Botanic Gardens of Sydney, under the Royal Botanic Gardens and Domain Trust, is Australia’s oldest scientific institution and a custodian of over $1.2 billion in cultural, heritage, and botanical collections. As the premier botanical research institute, we encompass world-leading botanic gardens and Sydney’s leading outdoor live entertainment precinct. We engage international, national, and regional visitors, making us a leading entity in the NSW tourism sector.

We are a high-performing organisation that proudly reflects the communities we serve. Our diversity strengthens our cultural capability and enables us to make a meaningful difference in the lives of people across NSW. As an inclusive and accessible workplace, we value your contribution, lived experience and cultural knowledge, and we want you to feel supported, connected and empowered to succeed. With flexible work arrangements, job share options, workplace adjustments and various employee affinity groups, we are here to help you thrive every day.

Check out ourAboriginal applicants guideto assist with applying for the role or contact ourAboriginal Career pathwaysteam for a yarn.

We encourage and support applications from people with disability. Please reach out to us to discuss any accommodations or adjustments that may be needed during the recruitment process, ensuring that you have every opportunity to showcase your talent, skills, and potential. Contact the Talent Team via ***************@dpie.nsw.gov.au or (02) 63637*** - HR Support, option 2, DPHI People Advisory, option 1 and reference 'Request an Adjustment - Job Title and Reference Number'.

Please note to be eligible to apply for this position you must be an Australian or New Zealand citizen or permanent resident or hold a valid Australian working Visa for the duration of the appointment.This role is subject to standard pre-employment checks, including a criminal record check.

Applications close Tuesday 10th November 2026. Should you require further information about the role please contact Blake Kendrick (Vanues Manager) on 0448 782 *** or **************@botanicgardens.nsw.gov.au. A talent pool may be created for ongoing and temporary opportunities of the same role or role type that may become available over the next 18 months.