Visitor Experience Guide

Department of Planning, Housing and Infrastructure NSW; Sydney; On-site; AUD 54,000 - 77,000; Part time

Benefits offered by this job

Casual opportunity

Flexible work options

Job summary

The Department of Planning, Housing and Infrastructure NSW invites applications for a Visitor Experience Guide at the Royal Botanic Garden Sydney. This casual role focuses on welcoming visitors and delivering engaging guided experiences that highlight the Gardens’ stories, collections and conservation values.

You will lead vehicle-based tours, provide friendly customer service, and adapt to outdoor conditions.

Qualifications

• Experience in visitor services, tourism, front-of-house or guiding, ideally within a tourism destination, cultural attraction or nature-based environment.
• Experience delivering guided, interpretive or educational experiences to groups and making information interesting and accessible for different audiences.
• Strong customer service and communication skills, with the confidence to engage visitors, respond to questions and resolve issues professionally.
• Ability to think quickly and adapt to changing visitor needs, busy periods, weather and other unpredictable conditions in an outdoor setting.
• Understanding of risk management and minimal-impact practices for guided experiences, along with heritage asset protection.

Responsibilities

• Welcome visitors to the Royal Botanic Garden Sydney and deliver engaging guided experiences that highlight the Gardens’ stories and conservation values.
• Deliver guided vehicle-based tours through the Garden, provide scripted interpretation and maintain safety and comfort in an outdoor setting.

Skills

Visitor services

Customer service

Communication skills

Guided tours

Job description

Department of Planning, Housing and Infrastructure NSW – Sydney CBD NSW

Bring the Gardens to life, create memorable visitor experiences and grow your career in a workplace where everyone belongs.

• Casual opportunity available
• Located at the Royal Botanic Garden Sydney (Sydney CBD)
• Hourly casual rate, starting from $47.75 (Clerk Grade ¾)

Join our team and shape your world in a workplace that empowers you to do your best work and build a meaningful career. You will enjoy flexible work options, varied and impactful projects, and a vibrant, diverse team culture built on collaboration, inclusion and support. We are creating a workplace where everyone belongs and where you can balance work, life and wellbeing.

The role

Imagine welcoming visitors to the Royal Botanic Garden Sydney and helping them discover what makes this iconic destination special. As a Visitor Experience Guide, you’ll deliver engaging guided experiences that bring the Gardens’ stories, collections and conservation values to life, while providing friendly, high-quality customer service to visitors from diverse backgrounds.

A key part of the role will be delivering guided vehicle-based tours, driving through the Garden while providing engaging scripted interpretation along the way. You’ll use your communication skills, customer focus and ability to think on your feet to create memorable experiences, respond to visitor needs and maintain safety and comfort in a busy outdoor environment.

For more information about this position, read the full Role Description: Visitor Experience Guide

About you:

• Experience in visitor services, tourism, front-of-house or guiding, ideally within a tourism destination, cultural attraction or nature-based environment.
• Experience delivering guided, interpretive or educational experiences to groups and making information interesting and accessible for different audiences.
• Strong customer service and communication skills, with the confidence to engage visitors, respond to questions and resolve issues professionally.
• The ability to think quickly and adapt to changing visitor needs, busy periods, weather and other unpredictable conditions in an outdoor setting.
• An understanding of risk management and minimal-impact practices for guided experiences, together with an appreciation of natural and heritage asset protection.

What is an essential requirement:

• A current Working with Children Check (WWCC) is an essential requirement for this role. The role has been identified as requiring this check in line with the Child Protection (Working With Children) Act 2012.
• Current Australian Driver Licence.
• Required to undertake work as a non-continuous shift worker on a rostered basis including weekdays, weekends, public holidays and school holidays.

About Us

Botanic Gardens of Sydney, under the Royal Botanic Gardens and Domain Trust, is Australia’s oldest scientific institution and a custodian of over $1.2 billion in cultural, heritage, and botanical collections. As the premier botanical research institute, we encompass world‑leading botanic gardens and Sydney’s leading outdoor live entertainment precinct. We engage international, national, and regional visitors, making us a leading entity in the NSW tourism sector.

We are a high‑performing organisation that proudly reflects the communities we serve. Our diversity strengthens our cultural capability and enables us to make a meaningful difference in the lives of people across NSW. As an inclusive and accessible workplace, we value your contribution, lived experience and cultural knowledge, and we want you to feel supported, connected and empowered to succeed. With flexible work arrangements, job share options, workplace adjustments and various employee affinity groups, we are here to help you thrive every day.

Applications close Monday 9th November 2026

Should you require further information about the role please contact Amy Korfias (Tourism Lead) on 02 9231 8*** or ***********@botanicgardens.nsw.gov.au.

A talent pool may be created for ongoing and temporary opportunities of the same role or role type that may become available over the next 18 months.

We encourage and support applications from people with disability. Please reach out to us to discuss any accommodations or adjustments that may be needed during the recruitment process, ensuring that you have every opportunity to showcase your talent, skills, and potential. Contact the Talent Team via ***************@dpie.nsw.gov.au or (02) 63637*** - HR Support, option 2, DPHI People Advisory, option 1 and reference 'Request an Adjustment - Job Title and Reference Number'.

Please note to be eligible to apply for this position you must be an Australian or New Zealand citizen or permanent resident or hold a valid Australian working Visa for the duration of the appointment. This role is subject to standard pre-employment checks, including a criminal record check.