Tourism Officer

Council Jobs; Shellharbour; On-site; AUD 29,000 - 31,000; Part time

Benefits offered by this job

12% superannuation

Novated leasing

Retail discounts

Fitness programs

Employee Assistance Program (EAP)

Learning & Development opportunities

Annual increases & Bi-annual bonus

Weekly pay

Parental leave entitlements

Job summary

Shellharbour City Council is seeking a proactive Visitor Information Centre team member in Shellharbour Village to provide visitor information, make bookings, assist with retail sales and maintain tourism content across digital platforms.

You will work with staff, volunteers and industry partners to promote the Shellharbour region, deliver exceptional service, and support day-to-day operations of an Accredited Visitor Information Centre.

Qualifications

• Excellent customer service and communication skills.
• Strong local tourism knowledge and experience in administration.
• Experience with computer systems and bookings is advantageous.

Responsibilities

• Provide visitor information and local recommendations.
• Assist with bookings and retail sales at the centre.
• Maintain tourism content across digital platforms.
• Support relationships with tourism operators and industry partners.

Skills

Customer service

Administration

Tourism knowledge

Communication skills

Visitor information

Tools

Bookings system

Retail POS

Content management

Job description

Join our dedicated Tourism team and help connect visitors with the region's attractions, events, businesses and unique experiences.

A great opportunity in the heart of Shellharbour Village to help promote Shellharbour as a premier visitor destination while working within a supportive and community-focused team.

As the welcoming face of the Visitor Information Centre, you will provide visitor information and local recommendations, assist with bookings and retail sales, maintain tourism content across digital platforms and support relationships with tourism operators and industry partners. You will also contribute to the smooth day-to-day operation of an Accredited Visitor Information Centre, ensuring visitors receive exceptional service and memorable experiences.

Working collaboratively with staff, volunteers and tourism stakeholders, you will help showcase the best of the Shellharbour region while maintaining the high standards expected of an accredited visitor information service.

We're seeking a proactive and organised individual with excellent customer service and communication skills, strong local tourism knowledge, and experience in administration and computer systems.

About us:

Shellharbour City, located in the Illawarra region, is just 80 minutes south of Sydney and is home to over 86,000 people in a city that spans 154 square kilometres. It's an area of great natural beauty - stretching west from the picturesque coastline to rolling pastures, set against the majestic backdrop of the Illawarra escarpment.

Our dedication to be financially sustainable in an evolving environment, while striving for a great organisational culture and committing to employing staff who embrace our core values, has made Shellharbour City Council an employer of choice.

We have been recognised with numerous state and national awards in recent times, including eight wins for our First Nations Community the Yirran Muru (many pathways) playspace, as well as being presented as winners in the NSW Landscape Architecture Awards, Regional Achievement Awards, and Parks and Leisure Australia Regional Awards of Excellence.

We offer:

Shellharbour City Council offers a high performing and sustainable organisation to deliver outcomes for the community through leadership, collaboration and innovation. We have exciting, rewarding career opportunities and flexible working arrangements to support a healthy work/life balance.

• Permanent part time, 18 hours per week working Wednesday, Thursday and Friday in a job share capactiy
• Commencing salary range from $641.55 - $680.82 per week (based on skills and experience)
• Plus12% superannuation
• Plusbenefits including novated leasing, retail discounts, corporate fitness programs, Employee Assistance Program (EAP) support & Learning & Development opportunities
• PlusAnnual Award Increases & Bi-annual bonus payments & weekly pay run
• Plus a range of local government benefits, including LSL after 5 years, one week 'My Leave', health & wellbeing initiatives as well as generous parental leave entitlements.

Please Note: This position requires a current \"Working with Children Check\" clearance in accordance with the 'Child Protection (WWC) Act 2012 for Paid workers

Shellharbour City Council is an Equal Opportunity Employer and values the unique strengths and talents of all people. Aboriginal Torres Strait Islander people, people from culturally and linguistically diverse backgrounds and people with a disability are encouraged to apply.

At Shellharbour City Council we promote respect at work as a fundamental right for all and strive to create a workplace free from discrimination and harassment. This commitment extends to the promotion of the rights of all children and young people to be safe from harm when interacting with our services and spaces. Our values, Collaboration, Accountability, Integrity, Respect and Sustainability underpin all we do.

Your decision to apply for a role at Shellharbour City Council is the first step in acknowledging your alignmentto our values and aspirations to create a great workplace.

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