Visitor Experience Officer

Indigo Shire Council; Beechworth; On-site; AUD 39,000 - 47,000; Full time

Benefits offered by this job

Flexible working arrangements

Training, development & progression

Parental leave

Social club membership

Employee assistance program

Job summary

Indigo Shire Council invites applications for a casual Visitor Experience Officer based in Beechworth, at the Historic Precinct and Visitor Information Centre. You will welcome visitors, deliver tours, and present local history using prepared scripts to showcase Indigo Shire's unique heritage and attractions.

As a flexible, rural employer, we offer supportive work arrangements and a 25% casual loading. You’ll keep up-to-date with local events and ensure visitors leave inspired by Indigo Shire’s

Qualifications

• 2 x Reference Checks.
• Current Driver's Licence.
• National Police Check.
• Working With Children Check.

Responsibilities

• Welcome visitors, inform them of ticket choices, tour options and venue experiences.
• Deliver introductory talks about the venue and its history to visitors.
• Provide engaging and informative walking tours and presentations based on provided scripts.
• Assist with education and tour group visits, delivering education presentations from set scripts when required.
• Assist with a customer-centric and positive environment at the Visitor Information Centre, ensuring visitors are welcome and well informed.
• Maintain knowledge of current accommodation, attractions, local events and trends in local tourism.

Skills

Customer service

Public speaking

Tour guiding

Education delivery

Job description

Indigo Shire Council is located in picturesque North East Victoria, amidst Australia's most significant collection of historic towns, with offices in Beechworth, Yackandandah, Rutherglen and Chiltern. Blend your career with a regional lifestyle by enjoying the food, wine, history, natural landscapes, sports, and hobbies on offer.

Indigo Shire Council offers a dynamic workplace where you can make a real difference in our vibrant rural community. We prioritise your growth with ongoing professional development and offer flexible work arrangements, aligned to the operational requirements of the role, to support a healthy work-life balance.

Love meeting new people, sharing local stories and creating memorable experiences? Join the Beechworth Historic Precinct and Visitor Information Centre team, where you'll welcome visitors, lead tours, support events and help showcase the best of the Indigo Shire.

We are seeking a knowledgeable and enthusiastic casual Visitor Experience Officer to join our professional and busy team within the Historic Precinct and Indigo Shire Visitor Information Centres.

The Key Responsibilities of the role are:

Beechworth Historic Precinct Venue Operation:

• Welcome visitors, inform them of ticket choices, tour options and venue experiences.
• Deliver introductory talks about the venue and its history to visitors.
• Provide engaging and informative walking tours and presentations based on provided scripts and activities.
• Assist the Schools & Public Education Officer with education and tour group visits, and deliver education presentations to groups from set scripts when required.
• Assist with the development of a customer-centric and positive environment at the Visitor Information Centre, ensuring visitors are made welcome and leave well informed, with a sense of excitement for and anticipation of their time in the Indigo Shire.
• Maintain knowledge of current accommodation, attractions, local events and trends in local and regional tourism.

About the role

• This is a casual role so attracts a 25% casual loading

Mandatory Checks and Pre-employment Requirements

• 2 x Reference Checks
• Current Driver's Licence
• National Police Check
• Working With Children Check

Applications close 5pm Sunday 4 October 2026 - shortlisting may commence before the close date.

Indigo Shire Council is an Equal Opportunity Employer. We value diversity and inclusion and we welcome candidates from all backgrounds. If you have a reasonable adjustment, support, or access requirement, we encourage you to inform us through your application or email **********@indigoshire.vic.gov.au.

Why Choose Indigo Shire Council?

We are deeply committed to our Purpose of Making Life Better in Indigo Shireby prioritising our community's needs at every level. Our Values of being safe and supported, committed and having integrity, being collaborative and open, and being strategic and professional create a culture where everyone feels valued and empowered. Our work is highly dynamic and our workplace thrives on flexibility, offering you the opportunity to shape your professional journey in line with your unique needs and aspirations.

We offer:

• Flexible Working Arrangements: We recognise that flexible working arrangements can assist employees in maintaining a healthy work/life balance. Flexible working arrangements offered to our staff, depending on the role, include, revised starting and finishing times, part time hours, working from home and time in lieu.
• Training, Development and Career Progression Opportunities: We provide training opportunities for career growth through internal and external programs.
• Parental Leave: Permanent full time or part time employees are entitled to generous parental leave provisions including primary, secondary and grandparent leave.
• Social Club Membership: The Social Club creates opportunities for staff to interact with each other. Employees can join the social club and enjoy access to a wide range of social and recreational activities and discounts.
• Employee Assistance Program: A free confidential offsite counselling program is available for employees and their immediate family members (living in the employee's household) to use at any time during or outside work hours.