Customer Experience Coordinator

Alpine Shire Council; City of Melbourne; On-site; AUD 90,000 - 105,000; Full time

Job summary

Alpine Shire Council is seeking a Customer Experience Coordinator based in Bright, Victoria, to lead the Customer Service team and continually improve the resident, business, and visitor experience. The role focuses on cultivating a culture of excellence and delivering people-centred services with measurable results.

You will drive training, process improvements, and knowledge sharing across customer-facing teams while managing rostering and day-to-day operations to ensure consistent service

Qualifications

• Post-secondary qualification or relevant experience and work skills in the area of Administration and Customer Service
• An energetic and engaging personality
• Valid Victorian Working with Children Check

Responsibilities

• Lead a team and foster a culture of excellence in customer experience
• Identify and deliver on training and coaching opportunities
• Identify and implement improvements to customer service processes and tools
• Identify opportunities to share best practices with other customer facing teams
• Oversee day-to-day team functioning, including rostering and task allocation

Skills

People leadership

Relationship skills

Customer service

Engaging personality

Education

Post-secondary qualification or relevant experience in Administration and Customer Service

Job description

Do you want to make a difference? Are you a collaborative leader who can inspire your team? Do you have a passion for creating incredible customer experiences and a record of delivering people-centred services with outstanding results?

Join us to lead an enthusiastic team focussed on delivering an exceptional customer experience to our residents, businesses and visitors. With your positive and enthusiastic personality, you will bring out the best in your diverse team. Don’t miss this opportunity to work for a high performing organisation in a spectacular part of Victoria.

How you will make a difference

As the Customer Experience Coordinator, you will be multi-skilled and passionate about exceptional customer service. Your role is responsible for leading and continually improving the service offered by our Customer Service team. The Customer Service team is the ‘front door’ to the organisation and plays a critical role in ensuring that every customer has a great experience in their dealings with the Council.

In this amazing role you will:

• Lead a team and foster a culture of excellence in customer experience
• Identify and deliver on training and coaching opportunities
• Identify and implement improvements to customer service processes and tools
• Identify opportunities to share best practices with other customer facing teams
• Oversee day-to-day team functioning, including rostering and task allocation

Our Ideal Candidate

You will have many qualities, in particular people leadership and relationship skills, and a passion for Customer Service.

Your profile will include:

• Post-secondary qualification or relevant experience and work skills in the area of Administration and Customer Service
• An energetic and engaging personality
• Valid Victorian Working with Children Check

See the position description for further details about the role!

Alpine Shire Council is an Equal Opportunity employer. People of all abilities, ages, from culturally and/or linguistically diverse backgrounds and First Nations peoples are encouraged to apply for this position. We will provide reasonable adjustments throughout the recruitment process and in the workplace to support equal opportunities.

• Permanent Full-Time Position
• Alpine Shire Council Enterprise Agreement 2023: Band 6
  • Band 6A Hourly rate: commencing at $45.53 per hour+ Super + Annual Leave Loading
• Based in Bright

Applications close11:59pm Wednesday, 14 October 2026.

About Alpine Shire

Alpine Shire Council is a values-based organisation that delivers meaningful outcomes for its community. We are led by Councillors and an Executive Leadership Group that genuinely cares, and, at our core, passionate colleagues who enjoy what they do. We offer flexibility and invest in developing our people.

We are located in the stunning high-country region of North East Victoria surrounded by spectacular mountains with plenty of natural waterways for you to enjoy. Renowned as one of Victoria’s premier holiday destinations, this spectacular region is an adventure and nature lover’s paradise. Within our beautiful high country we really have it all – Downhill & cross country skiing, world class mountain biking; fishing; 4-wheel driving; paragliding; rock climbing; rafting and so much more!

Appreciate a flexible work life balance with an adventure, nature and food lover’s paradise on your doorstep. Enjoy the rural lifestyle and be welcomed by a friendly community who love where they live.

Call our customer service team on [phone] and ask to speak with Ebony Buckley (Manager Customer Experience).

Please note: Recruitment activity may commence prior to the closing date, so don't delay submitting your application. Council reserves the right to appoint a candidate into the role prior to the closing date. Applicants will be kept updated on the status of their application.

Alpine Shire Council is committed to being a child safe organisation. Every child and young person has the right to feel safe. All our employees have a shared responsibility to protect children and young people from harm and abuse. Alpine Shire Council has established policies, procedures and training to achieve these commitments.