Virtual Travel Customer Service

Elevationtravelpartners; Adelaide; Remote; AUD 28.000 - 41.000; Vollzeit

Zusammenfassung

Elevationtravelpartners is seeking a Virtual Travel Customer Service professional to assist clients with trip preparation and support throughout their travel experience. This role centers on answering questions, managing requests, and helping travelers feel confident and prepared.

In this position, you will handle email, chat, and phone inquiries, assist with itinerary changes, and share destination information.

Qualifikationen

• Candidates should have strong written and verbal communication.
• Experience in customer support is preferred.
• Reliable and organized with attention to detail.
• Comfortable using online tools and learning new systems.
• Passion for travel and helping clients enjoy their journey.

Aufgaben

• Provide assistance through email, chat, and phone communication
• Help with itinerary changes, updates, and general travel questions
• Provide destination and travel guideline information
• Follow up with travelers before departure
• Resolve concerns while maintaining a positive customer experience

Kenntnisse

Communication

Customer service

Organized

Tech-savvy

Travel interest

Jobbeschreibung

About the job Virtual Travel Customer Service

We are hiring a Virtual Travel Customer Service professional to assist clients with trip preparation and support throughout their travel experience. This role centers on answering questions, managing requests, and helping travelers feel confident and prepared.

Key Responsibilities

Provide assistance through email, chat, and phone communication

Help with itinerary changes, updates, and general travel questions

Provide destination and travel guideline information

Follow up with travelers before departure

Resolve concerns while maintaining a positive customer experience

Ideal Candidate

Friendly and professional communication style

Customer support experience preferred

Reliable and organized

Comfortable using online tools and learning new systems

Interest in travel and client satisfaction