Virtual Travel Assistance Agent

Kim Luxe Travel; Sydney; Remote; AUD 50,000 - 70,000; Full time

Benefits offered by this job

Travel-related benefits

Industry discounts

Job summary

Kim Luxe Travel is seeking a Virtual Travel Assistance Agent to support clients throughout their travel journey in a remote role. You will respond to inquiries via email, phone, and messaging, review plans, confirm trip details, and share destination guidance.

The ideal candidate values clear communication, is organized with attention to detail, and is comfortable using digital tools. No prior customer service is required, and flexibility in scheduling is offered with opportunities to grow in

Qualifications

• Customer service experience is helpful but not required.
• Strong written and verbal communication skills.
• Organized with strong attention to detail.
• Comfortable using digital tools and online platforms.

Responsibilities

• Respond to traveler inquiries through email, phone, and messaging platforms.
• Assist with reviewing travel plans and helping confirm important trip details.
• Provide information regarding destinations, travel guidelines, and company procedures.
• Check in with clients prior to departure to ensure they have everything needed for their trip.
• Address concerns in a professional and timely manner and refer complex issues when appropriate.

Skills

Customer service

Job description

About the job Virtual Travel Assistance Agent

We are seeking a Virtual Travel Assistance Agent to help support clients throughout their travel journey. In this remote role, you will provide guidance, assist with travel-related questions, and help ensure that travelers feel prepared and supported before and during their trips.

Key Responsibilities

Respond to traveler inquiries through email, phone, and messaging platforms

Assist with reviewing travel plans and helping confirm important trip details

Provide helpful information regarding destinations, travel guidelines, and company procedures

Check in with clients prior to departure to ensure they have everything needed for their trip

Address concerns in a professional and timely manner and refer complex issues when appropriate

Ideal Candidate

Friendly and professional communication style

Customer service experience is helpful but not required

Organized with strong attention to detail

Comfortable working with digital tools and online platforms

Interest in travel and assisting others with their plans

Remote work environment with flexible scheduling

Training and resources to support success in the role

Opportunities to grow within the travel industry

Access to travel-related benefits and industry discounts