Virtual Travel Concierge & Support Specialist

Elevationtravelpartners; Adelaide; On-site; AUD 45,000 - 65,000; Full time

Job summary

Elevationtravelpartners is seeking a Virtual Travel Customer Service professional to assist clients with trip preparation and support throughout their travel experience. You will answer questions, manage requests, and help travelers feel confident and prepared.

The role involves email, chat, and phone interactions, assisting with itinerary changes, providing destination guidance, and following up before departure to ensure a smooth journey.

Qualifications

• Friendly and professional communication style.
• Customer support experience preferred.
• Reliable and organized.
• Comfortable using online tools and learning new systems.
• Interest in travel and client satisfaction.

Responsibilities

• Provide assistance through email, chat, and phone communication
• Help with itinerary changes, updates, and general travel questions
• Provide destination and travel guideline information
• Follow up with travelers before departure
• Resolve concerns while maintaining a positive customer experience

Skills

Customer service

Communication

Organization

Tech-savviness

Travel interest

Job description

Elevationtravelpartners is seeking a Virtual Travel Customer Service professional to assist clients with trip preparation and support throughout their travel experience. You will answer questions, manage requests, and help travelers feel confident and prepared.

The role involves email, chat, and phone interactions, assisting with itinerary changes, providing destination guidance, and following up before departure to ensure a smooth journey.